Affordable LIHTC Community Manager

Description:

About Us

Join the Newbury Residential Team! We believe great communities start with great people.

We're looking for an energetic, optimistic leader who loves working with people, solving problems, and creating a place residents are proud to call home. While property management experience is valuable, we believe personality, coachability, and a positive attitude matter just as much. 

If you're someone who naturally builds relationships, enjoys sales, leads by example, and believes every challenge has a solution, you'll fit right in.

About the Role

As Community Manager, you'll lead the daily operations of a thriving apartment community while inspiring your team to deliver exceptional service.

You'll oversee leasing, resident satisfaction, financial performance, and property operations while creating a welcoming environment where both residents and employees can thrive. No two days are the same—and that's exactly how you like it.

If you're someone who naturally builds relationships, enjoys sales, leads by example, and believes every challenge has a solution, you'll fit right in.

What You'll Do

Drive Leasing Success

• Lead leasing and marketing efforts to maintain high occupancy.
• Deliver an outstanding experience for every prospect from first contact through move-in.
• Emphasize focus on closing techniques, follow-up, and relationship building.
• Monitor leasing traffic, conversions, renewals, and resident retention.

Lead with Positivity

• Create a fun, encouraging, and accountable workplace culture.
• Celebrate wins and motivate your team through challenges.
• Inspire and develop a high-performing, customer-focused team.

Deliver an Exceptional Resident Experience

• Build genuine relationships with residents.
• Resolve concerns professionally and with empathy.
• Create a community where residents feel valued and heard.
• Support resident events and community engagement initiatives.

Keep Operations Running Smoothly

• Oversee daily office operations and administrative responsibilities.
• Monitor budgets, delinquency, and property performance.
• Approve invoices and maintain accurate records.
• Conduct regular property inspections to ensure excellent curb appeal and community standards.
• Partner with maintenance to ensure timely completion of work orders and apartment turns.

Ensure Compliance

• Follow Fair Housing laws and company policies.
• Maintain accurate resident files and documentation.
• Ensure all leasing and operational processes are completed accurately and on time.

 

Ensure Affordable Housing Compliance

• Oversee applicant eligibility, income and asset documentation, certifications, recertifications, and resident file accuracy.
• Ensure rents, income limits, utility allowances, and applicable program requirements are properly followed.
• Review files for accuracy and completeness before submission to the compliance team.
• Track annual recertifications and other required compliance deadlines to ensure they are completed on time..
• Work closely with the compliance team to resolve file corrections and compliance findings promptly.
• Maintain confidentiality and accurate documentation throughout the application, certification, and residency process.
• Ensure the community remains in compliance with applicable programs, which may include LIHTC, HUD, Section 8 or other affordable housing requirements

What Makes Someone Successful Here?

We're looking for someone who is:

• Naturally optimistic and brings positive energy to the team
• A people person who enjoys building relationships
• Confident, outgoing, and comfortable asking for the lease
• Highly organized and able to juggle multiple priorities
• A problem solver who stays calm under pressure
• Driven to exceed goals and celebrate success
• Coachable and always looking to learn
• A leader who inspires others through actions—not just words

Qualifications

• Leadership, customer service, or sales experience preferred
• Property management experience is a plus—but not required for the right candidate
• Strong communication and interpersonal skills
• Excellent organization and time management
• Comfortable using technology and learning new software
• Ability to lead with professionalism, accountability, and enthusiasm

Why You'll Love Working Here

• Competitive Salary
• Performance-Based Bonus Opportunities
• Medical, Dental & Vision Insurance
• Health Savings Account (HSA)
• 401(k) with Company Match
• Generous Paid Time Off
• Paid Holidays
• Ongoing Training & Career Development
• Opportunities for Growth Within the Company

Our Core Values

• Honesty at Our Core – acting with transparency and integrity in every interaction.
• People-Centered Approach – putting our residents and prospects first, always.
• Innovation – bringing creativity and fresh ideas to how we serve and market our communities.
• The Newbury Standard – striving for excellence in design, service, and performance.
• Empowering Respect – fostering inclusivity, collaboration, and dignity across our teams and communities.

Ready to Apply?

Please submit:

• Your resume
• A brief cover letter (optional, but we'd love to hear your story!)

Want to stand out? Send us a short 1–3 minute video introducing yourself and answering:

• What excites you most about this opportunity?
• Why do you think you'd be a great fit for the Newbury team?

Requirements:

Necessary Special Requirements

• Valid Driver’s License and reliable transportation 
• Ability to lift up to 25 pounds and navigate properties with stairs, uneven surfaces, or outdoor terrain 
• High school diploma or equivalent required; college degree in Marketing, Business, or related field a plus.
• Ability to work flexible hours, including some evenings 

Qualifications

• Leadership, customer service, or sales experience preferred
• Property management experience is a plus—but not required for the right candidate
• Strong communication and interpersonal skills
• Excellent organization and time management
• Comfortable using technology and learning new software
• Ability to lead with professionalism, accountability, and enthusiasm

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