Spa Receptionist

Isla Bella Beach Resort Spa Receptionist

Isla Bella Beach Resort combines unparalleled luxury with the authentic charm of the Florida Keys to create an oceanfront destination like no other. Nestled on 24 acres in Marathon, this 199-room resort blends modern elegance with the natural beauty of a mile-long private beach and vibrant marine surroundings. With a focus on exceptional guest experiences, Isla Bella offers world-class dining, a full-service spa, and a marina for thrilling water adventures, all designed to capture the laid-back yet sophisticated spirit of the Keys.

Key Responsibilities:

• Arrive at 8:15am to set up computer, relaxation room, and locker rooms.
• Unlock the Spa front door at 8:45am.
• Schedule appointments in our scheduling software.
• Answer the phone throughout the day.
• Communicate with Spa Therapists regarding appointments, guest information, and changes.
• Greet guests as they enter the spa.
• Check guests in, have guests fill out consultation forms, bill guests through the POS system.
• Order supplies from the commissary as needed and let the director know if there are operational items that need to be ordered from outside companies.
• Walk through the spa regularly collecting empty cups, dirty towels, used robes, and slippers.
• Keep laundry going throughout the day.
• Fold robes.
• Restock slippers.
• Refill water in the relaxation area.
• Confirm appointments for the next day.
• Communicate with Spa Therapists at the end of the day regarding their appointments for the next day.
• Maintain $100 bank.
• Close computer and drop receipts and cash at the front desk at the end of the day.
• Close the relaxation room and locker rooms.
• Lock the Spa doors at 5pm.

Qualifications:

• High school diploma or equivalent required; bachelor's degree in hospitality or related field preferred.
• Minimum of 1 year of experience in a spa or related field.
• First Aid and CPR certifications are advantageous.
• Excellent leadership and management skills.
• Strong organizational and multitasking abilities.
• Exceptional guest service skills.
• Ability to work under pressure and handle challenging situations.
• Proficient in Microsoft Office Suite and Book4Time preferred.

Salary and Benefits:

The Spa Reception position offers a competitive salary. This is an hourly position plus an incentive plan of 1% of spa services booked if budget is met (paid out once per month on the pay period following the close of the month), as well as 15% commission on retail sales. Paid time off is accrued on a pay-period basis for all eligible employees. Benefits are available for purchase and include medical, dental, and vision insurance and retirement plans.

Isla Bella Beach Resort is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.