ServiceNow Architect

Star Seven Six is a company dedicated to innovation, star talent, and revolutionizing business and technology solutions. As your advocate, the common thread across our associates is crafting the right tech-savvy solutions. Whether it’s Application Development, Infrastructure Services, Security, Enterprise Service Management or Interactive Design, we’re all about finding solutions that advance your career aspirations. PRIMARY PURPOSE : ServiceNow Architecture, Technical Best Practices and Standards, and resource manager for all ServiceNow technical consultants. Leading technical initiatives for both internal and external ServiceNow clients in addition to maintaining technical consistency across the organization and providing enterprise-level solutions with technical leadership throughout the lifecycle from pre-sales through go-live. ESSENTIAL FUNCTIONS and RESPONSIBILITIES Identifying opportunities for improvements both internally and externally and working with teams to perform those improvements Design and ownership of all technical standards, and the SDLC process for the organization Resource manager for all technical consultants Provide technical coaching and instruction to all technical consultants Maintaining resource plans for all technical consultants Encourage collaboration across all project teams Provide guidance on any/all solutions in the platform Technical leadership for project teams Responsible and accountable for pre-sales activities and architecting solutions for new initiatives Maintaining technical consistency across the organization Development of architecture documentation for implementations Membership on the architecture board for new solutions offered to customers Serve as a primary technical advisor for clients Provide assistance to and technically lead functional teams including building request items, tasks, workflows, etc. Collaborate with client and internal teams to validate technical requirements Design and document technical design, as needed, on stories to meet client requirements Deliver end-to-end automated solutions which include implementation of the ServiceNow platform, core system, and other ServiceNow-centric applications Design and develop 3rd party integration with ServiceNow using approaches common to ServiceNow (REST, SOAP, JDBC, etc.) Work directly with end users to resolve support issues within ServiceNow Monitor health, usage, and overall compliance of ServiceNow and its applications Acting as a best practice agent in monitoring and reporting on the health, performance, and compliance of the core ServiceNow platform as well as custom solutions Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, Script Includes, ACLs, etc. Conduct research and adept in emerging products, services, and standards Provide high visibility into status of technical work commitments ADDITIONAL FUNCTIONS and RESPONSIBILITIES Performs other duties as assigned. QUALIFICATIONS Education & Licensing Bachelor's degree from an accredited college or university (preferred) ServiceNow Certified System Administrator (required) ServiceNow Certified Implementation Specialist in three (3) areas (required) ServiceNow Certified Application Developer (required) ServiceNow Suite Certifications in two (2) areas (required) ITIL V3 or V4 Foundations Certification (required) Experience Minimum of eight (8) years experience in an Information Services environment, minimum of four (4) years in ServiceNow development, minimum of two (2) years in ServiceNow architecture, minimum of four (4) years in ServiceNow consultative engagement technical ownership, development experience or oversight in at least forty (30) implementations, minimum of one (1) year management experience, technical experience in enterprise-level solution design, Skills & Knowledge Willingness to provide ad-hoc support across the organization Ability to plan out resources to meet both internal and external business needs Ability to manage, work with, and support technical consultants Desire to reach out and assist with solution design and critical thought with project teams Complete understanding of ServiceNow architecture Ability to architect and design scalable and maintainable solutions to customers ad-hoc Ability to critically think through overall solution and document the hierarchy and architecture Enterprise-level solution designing capabilities Ability to lead technical consultants / developers throughout the duration of an engagement Ability to provide best practice leadership and adaptation to a technical team Excellent solution-designing capabilities Ability to conduct technical workshops and compile, construct, and deliver business-centric solutions Understanding of ServiceNow functionality and how ITIL processes can be automated in ServiceNow Understanding of COBIT, CSDM, NIST and other industry specific frameworks adopted with the ServiceNow platform Ability to configure & customize to meet business goals and objectives Development experience with a service-oriented architecture Deep knowledge of JavaScript with an understanding of XML, JavaScript Libraries (AngularJS), and Experience creating and promoting ServiceNow update sets Excellent interpersonal skills with the ability to communicate clearly, knowledgeably, and personably Ability to comprehensively analyze problems and apply critical thinking to derive a resolution Experience in customer service, skills and committed to meeting expectations of all customers Ability to acquire new skills quickly and learn on the job Strong desire to innovate, flexibility with minimal context-switching Strong collaboration and team-building skills and a commitment to continuous service improvement WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. S76 provides a wide variety of challenging opportunities, ensuring our associates work in highly sought-after environments and with the latest innovations in technology. We start our relationship with a conversation about your career goals and work hard to match you with the perfect opportunity. The world of IT is continuously changing, so we know the importance of keeping your skills sharp. Our culture supports continued growth through sponsorship of events, trainings, certifications and other online or structured learning opportunities. We’ll help you stay ahead of the curve. In addition, we provide a comprehensive benefits package including medical, dental, optical, 401k, etc. S76 is committed to providing career opportunity and growth to all associates without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or disability. S76 is an equal opportunity employer. #J-18808-Ljbffr