Part-Time Retail Customer Service Specialist - Milpitas Store

Job DetailsJob Location: Milpitas Store 116 - Milpitas, CA 95035Position Type: Part TimeEducation Level: NoneSalary Range: $18.50 - $18.50 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: RetailSummary Founded in Santa Clara County in 1928, Goodwill of Silicon is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients’ sense of self-worth. We achieve this through workforce creation, vocational training, and environmental stewardship.With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help individuals overcome barriers to employment, build sustainable lives and communities. The Customer Service Specialist I (CSS I) is an entry-level retail position responsible for delivering friendly andrespectfulcustomer service while learning Goodwill store operations. This role focuses on building foundational skills in customer interactions,merchandising, storecleanliness,and basic cash handling. Job Responsibilities Major Responsibilities: Provide courteous and professional customer service, greetingcustomersand responding to inquiries promptly. Responsibleforcash register operation, sales/monetary transactions, opening/closing procedures. Tomaintainpositive customer and employee relations;reportinganyproblems/complaintsimmediatelyto the storemanageror member of management. Toassistwith inventory, display,merchandisingand placement ofdonated and new product on the sales floor,store colorpullsandprice adjustments. Toassistwithrecovery,picking/straightening upor arranging merchandise andhousekeeping tasks (including restrooms) to ensure a neat,cleanandsafe workingenvironment, andmaintainingmerchandise in assigned areas of the store. To become familiar with and use proper handling techniques and equipment to ensure safe handling of merchandise. To become familiar with and follow store policies and procedures as well as generalcompany policies. To be aware ofpossible damage,theft,or potential safety hazards,reportobservationsimmediatelyto the store manager. Adheres to company procedures andreportsany observed non-compliance to theappropriatesupervisor. Educate and encourage customers toparticipatein the round-upprogram. Educate and encouragecustomerstoparticipatein the Customer Ambassador Program. Retrievepriced products from the back room and ensure they are properly stocked, organized, and displayed on the sales floor according to store standardsSOP. Perform store pull color rotations weekly as directed by management or as assigned. Invite customers to complete the satisfaction survey at the close of each eligible interaction, whilemaintainingprofessionalism. Invite customers to complete the CAP (Customer Ambassador Program) survey at the close of each eligible interaction, whilemaintainingprofessionalism. Performs other duties asrequested. Responsibilities may be added,deletedor changed at any time at the management's discretion, formally or informally either orally or in writing. Key Performance Indicator When assigned toput away production, team members are expected to achieve a minimum productivity rate ofone (1) rack of clothing per35minutesorone (1) bin of hardlines (HL) per35minutesof assigned time. When assigned toglass, team members are expected to completeone (1) glass cart per20 minutesof assigned time. Employeemust receive at least 1 CAP survey per month with their name mentioned, while inviting customers to complete surveys. Educate and encourage customers toparticipatein the round-up or monetary donation program, with the expectation of achieving a minimum 35% participation rate based on the total number of monthly transactions. Complete 100% of assigned color-coded pull sectionsin a timely mannerto support proper inventory rotation and ensure sales floor merchandise aligns with current promotional cycles. When assigned to cash register duties, follow all cash handling procedures and ensureaccurateprocessing of transactions with full compliance to company policy. QualificationsJobRequirements Knowledge of general arithmetic (adding/subtracting) isrequired Ability to follow directions and work cooperatively with others Preferred Qualifications Retail sales and /or cash handling experience strongly desired Basic ability to read and write in English Equipment Used Ten-key or calculator, telephone, personal computer, printer, fax machine, cash register Pushcarts, boxes, barrels, hand trucks, z-racks, clothing/display racks, mattress carts. Aptitudes/Skills/Temperament Ability tomaintainself-control and deal effectively with the public and work in cooperation with co-workers. Ability to tactfully explain decisions or present information clearly, as it pertains to store policies. Ability to perform arithmetic, and count money/change quickly and accurately. Ability to learn and accurately perform opening/closing procedures, cash registeroperationand related paperwork quickly and accurately as they pertain to store operations. Ability to coordinate hand-eye-foot movements to safely handle and/or move merchandise to minimize damage,eliminatinghazards and accidents/injuries. Ability to move hands and fingers quickly to count money/change andoperatecash registers. Ability to accept directions, follow procedures and perform both repetitive and varied duties without loss of composure or efficiency. Ability to understand and communicate clearly in English. WorkingConditions Work is performed on an enclosed storeroom floor.The area is heated and ventilated. Stores have a receiving area where work is performedon a daily basis Dust and dirt are controlled by daily cleaning and are insignificant. Working/standing surface is uniform. Noise and vibrations are not significant;however,radios and televisions may be turned on Emotional Effort Moderate: Occasional short deadlines. The work environment is occasionally hectic with occasional high activity, with great emphasis on teamwork PhysicalRequirements Fast work pace with constant standing and walking The job involves light physical work demands requiring lifting 30lbsmaximum with frequent lifting and/or carrying objects weighing up to 10lbs. Large or heavy items are moved by using appropriate material handling equipment and/or with assistance from co-worker. Safety handling procedures must be followed. Normal or corrected talking, hearing, and seeing abilities are sufficient to perform required tasks. Goodwill of Silicon Valley is an Equal Opportunity and Aff… #J-18808-Ljbffr Goodwill Of Silicon Valley