Patient Access Rep

Patient Access Representative

Why UMP? UMP is a physician-led organization focused on transforming musculoskeletal care through innovation, collaboration, and operational support. This role allows you to be part of that missiondelivering high-quality spine care in a thriving clinical environment.

About Panorama Orthopedics & Spine Center Panorama is recognized for its advanced treatment options, multidisciplinary approach, and dedication to improving patients' quality of life. As part of this team, you'll work alongside top spine specialists in a supportive and forward-thinking practice.

Help us bring exceptional orthopedic care to the communities of Denverwhere your expertise can truly make a difference.

At Panorama Orthopedics & Spine Center, we are committed to delivering exceptional patient care while fostering a culture built on Accountability, Excellence, Teamwork, Respect, and Integrity. We believe that how we work together is just as important as the outcomes we achieve.

We are seeking individuals who are passionate about serving patients, collaborating with colleagues, and contributing to a positive and professional workplace. Successful team members not only bring the necessary skills and experience to their role but also demonstrate a commitment to our core values every day.

Benefits:

• Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
• Dental & Vision Insurance
• 401(k) with Annual Employer Contributions
• Additional Coverage: HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more
• Employee Assistance Program (EAP): Employer-paid support for life's challenges
• Generous Paid Time Off: Up to 4 weeks of PTO starting out. (Increases with tenure) 7 paid holidays + 2 floating holidays

Panorama Orthopedics & Spine Center is an Equal Opportunity Employer, Male/Female/Veteran/Disabled. Offers of employment are contingent upon successful completion of a pre-employment drug screen and background check.

Applications accepted until September 3, 2026

Position Overview

The Patient Access Representative is responsible for delivering an exceptional, concierge-level patient experience throughout every stage of care. This role serves as the primary point of contact for patients, managing all aspects of the patient journeyfrom warmly welcoming and registering patients to verifying insurance, coordinating care, scheduling services, and facilitating ongoing communication. The Patient Access Representative ensures a seamless, personalized experience by anticipating patient needs, coordinating with clinical and administrative teams, and providing proactive support to patients and their families. The ideal candidate is highly organized, service-oriented, and committed to delivering outstanding patient care and satisfaction.

Essential Functions

• Provide exceptional customer service with a concierge-style approach to patients, families, providers, and team members through prompt responses, proactive communication, and professional interactions.
• Serve as the primary point of contact for patients throughout their care journey, ensuring a seamless and personalized experience.
• Verify insurance eligibility, benefits, and coverage to ensure accurate billing and treatment authorization.
• Collect patient copayments, coinsurance, deductibles, and outstanding balances in accordance with practice policies.
• Generate and communicate patient financial estimates and assist patients with understanding their financial responsibilities.
• Schedule appointments, procedures, imaging, therapy services, and follow-up visits while coordinating care across multiple providers and services.
• Assist patients with completing required forms and address questions related to insurance, billing, treatment plans, and office procedures.
• Manage referral processes and obtain prior authorizations as required for services, procedures, imaging, and specialty care.
• Maintain accurate and complete patient records by scanning and uploading documentation into the electronic medical record (EMR) system.
• Collaborate closely with providers and clinical staff to ensure timely and efficient patient care coordination.
• Maintain productivity, quality, and service standards established by the Pure Clinic Manager.
• Support clinic operations by cross-training and providing coverage for team members as needed.
• Ensure compliance with HIPAA, payer requirements, and organizational policies and procedures.
• Identify opportunities to enhance the patient experience and contribute to a culture of service excellence.

Other:

• Assist team members as needed.
• Other duties as assigned.

Knowledge/Skills Abilities Required:

• High School Diploma or GED required.
• 2 Years of medical office or customer service experience preferred.
• Excellent computer/10-key skills.
• Knowledge with Word and Excel systems.
• Excellent interpersonal communication skills and customer service skills.
• Ability to maintain quality control standards.
• Ability to meet deadlines.
• Knowledge of EHR system is a plus.

Requirements:

What Success Looks Like at Panorama:

Accountability:

• Takes ownership of responsibilities and follows through on commitments.
• Meets deadlines and proactively communicates obstacles or concerns.
• Accepts responsibility for mistakes and works toward solutions.

Excellence:

• Consistently delivers high-quality work.
• Pursues continuous learning and improvement.
• Looks for opportunities to enhance efficiency and patient experience.

Teamwork:

• Collaborates effectively with coworkers and providers.
• Supports team goals and contributes to a positive work environment.
• Demonstrates appreciation and respect for the contributions of others.

Respect:

• Treats patients, coworkers, and stakeholders with dignity and professionalism.
• Values diverse perspectives and experiences.
• Acts with courtesy and empathy in all interactions.

Integrity:

• Makes decisions that reflect ethical and professional standards.
• Maintains confidentiality and protects sensitive information.
• Demonstrates honesty and trustworthiness in all aspects of work.