Front Office Supervisor

Job Summary The Front Office Supervisor serves as a strategic liaison between management and staff to lead, coach, and support the Front Desk & Concierge teams. The Supervisor directs daily operations, professionally develops associates, oversees performance analysis, and supports company initiatives. As a team leader, the Supervisor leverages interdepartmental communication and training to cultivate a team-oriented, service-focused work culture. Additionally, the Supervisor demonstrates the highest level of service and the ability to effectively resolve guest concerns. Ideal candidates must possess a friendly disposition with a desire to lead and serve others. Massanutten Resort Job Summary The Front Office Supervisor serves as a strategic liaison between management and staff to lead, coach, and support the Front Desk & Concierge teams. The Supervisor directs daily operations, professionally develops associates, oversees performance analysis, and supports company initiatives. As a team leader, the Supervisor leverages interdepartmental communication and training to cultivate a team-oriented, service-focused work culture. Additionally, the Supervisor demonstrates the highest level of service and the ability to effectively resolve guest concerns. Ideal candidates must possess a friendly disposition with a desire to lead and serve others. Required Previous experience in customer service General computer skills High school diploma or equivalent Must be at least 18 years old Preferred Prior supervisory experience Prior experience with hotel CRM, PMS, and POS software Valid driver’s license and approved DMV record Job-Type: Full-Time Typical Schedule Days Days vary from week to week Including evenings and weekends Hours Varies, including evenings and weekends 30 to 39 hours a week Compensation Pay: $15.00/Hour Core Responsibilities Direct and support daily Front Desk & Concierge operations Monitor staff to ensure effective task completion Oversee complaint resolution efforts Reconcile daily cash deposits Oversee frontline employee performance analysis Serve as liaison between management and front-line employees Assist in training and development of front-line associates Other duties as assigned by management #J-18808-Ljbffr Massanutten Resort