Customer Delivery Specialist

Job Description

Job Description

Giant Recreation World, Central Florida's leading RV dealer, is seeking a full-time Customer Delivery Specialist to join our team. We offer a competitive hourly wage . You'll also get to take part in our supportive company culture and enjoy the following benefits :

• Health, Dental & Vision Insurance
• PTO
• Growth Opportunities
• Life Insurance
• Short- & Long-Term Disability
• 401(k) Retirement Plan
• Uniforms
• Company Parties

YOUR DAY

As a Customer Delivery Specialist, you will begin each day by confirming delivery appointments with customers and collaborating with sales, service, and finance teams to ensure every RV is fully prepared for delivery. You will greet customers upon their arrival, provide a detailed walkthrough of their new RV, and demonstrate its features to ensure they are well-informed and comfortable. Your responsibilities will include verifying that each unit has completed its Pre-Delivery Inspection, is clean and ready, and that all necessary documents are accurately completed. Throughout the process, you will address customer questions, communicate updates to relevant departments, and identify opportunities to recommend additional products that may benefit the customer. You will also inspect units for readiness, follow up on any outstanding items post-delivery, and adapt to any schedule changes as required. The position involves occasional movement between office, loading, and storage areas, as well as work outdoors in varying weather conditions.

YOUR HOURS

The Customer Delivery Specialist position is full-time , with a schedule that varies within business hours to meet the demands of order volume and customer availability. Shifts may include both weekdays and weekends as determined by business needs.

REQUIREMENTS

• High school diploma or equivalent
• Knowledge of RVs and their systems
• Strong customer service, interpersonal, and communication skills
• Close attention to detail and organization
• Ability to manage multiple deliveries and deadlines simultaneously
• Problem-solving skills and adaptability to schedule changes
• Professional demeanor with customers
• Basic computer skills (email, scheduling systems, documentation)
• Ability to lift and move light to moderate items (typically up to 25-50 lbs)
• Visual ability to read screens, labels, and documents
• Comfortable working outdoors and moving between different work areas

Preferred:

• Experience in RV, automotive, or delivery coordination
• Experience working with customers in a service or sales environment
• Familiarity with PDI processes and vehicle/unit delivery

OUR MISSION

Giant Recreation World is Central Florida's leading RV dealer. Family-owned since 1976, we have helped thousands of customers enjoy memorable vacations by providing exceptional RV sales and service. With more than 50,000 satisfied customers and hundreds of five-star reviews, we have earned a reputation as the preferred choice for RV enthusiasts throughout the state. Our success is built on a foundation of authenticity, dedication to customer satisfaction, and a commitment to professional excellence. As part of our team, you will experience a supportive and collaborative work environment guided by strong core values and a genuine commitment to our customers. Join us and help customers embark on journeys they will remember for a lifetime.

READY TO APPLY?

If you are interested in advancing your career as a Customer Delivery Specialist with Giant Recreation World, we invite you to apply today. Our application process is straightforward and mobile-friendly!

Must have the ability to pass a background check.