Customer Service Representative (Hybrid Remote, Lodi CA)

Join Clark Pest Control

Have you ever dreamed of being a hero by protecting the world and all (well, almost all) of its living beings? If so, then WE NEED YOU!

Since 1950, Clark Pest Control has made the lives of people throughout California and northwestern Nevada pest-free, worry-free and just plain better.

We maintain excellence in everything we do, from our first point of contact with our customers, through their customized pest control and lawn care treatments, and then into a watchful continuing care program.

We'd love to welcome you to our team! We reward our employees with superior benefits and compensation, and provide extensive ongoing training to provide you with the skills to succeed. We believe it's important to invest in your career!

Our careers offer the perfect combination of autonomy, accountability, and camaraderie!

Apply in minutes from your mobile phone!

Responsibilities

We are seeking an energetic and customer-focused Customer Service Representatives to support our branch locations and business operations by communicating effectively with current customers, potential customers, and vendors. The Pest Control industry is not exactly what it may seem. Pest Control is more of a maintenance program to ensure that our customers don't suffer from reoccurring pest activity. Like electricians or HVAC technicians, our ultimate goal is to ensure the safety and well-being of the customers that we serve.

What You'll Do

• Answering telephones and directing persons and/or telephone calls to the appropriate branch, department or person.
• Receiving and delivering messages verbally and/or in writing.
• Scheduling estimates, inspections, setting up new services and callbacks.
• Resolving Customer Service issues.
• Processing and responding to customer emails.
• Providing administrative support to the department as needed including processing mail and other marketing materials.
• Developing positive working relationships between the Customer Service Center, Corporate, and Branch personnel.
• Participating in the development of new programs, the training of new employees, and the continuing education of current employees as requested by Customer Service Center Leadership.
• Full participation in team meetings and training programs.
• Working modified shifts including evening and weekends as needed.
• Compiling data.
• Operating computers, telephones, electronic calculators, fax machines, copiers, printers, and any other equipment used to effect the efficient, timely operation of the Customer Service Center Department.
• Other duties as assigned.

What's In It For You?

• Medical, Dental & Vision Insurance
• Life and AD&D Insurance, Voluntary Term Life and AD&D Insurance
• Employee Assistance Plan
• 401(k) Plan with Company Match
• Pet Insurance
• Paid on the job training
• Advancement opportunities. We promote from within!
• $20.50 - $20.50 per hour

Qualifications

What You'll Need

• High School Diploma or equivalent preferred
• Microsoft Office experience (Word, Excel, PowerPoint, Outlook)
• Professional communication skills (verbal and written)
• You must live within a reasonable commute driving distance of our corporate office located at 555 N. Guild Avenue, Lodi, CA 95240 and have the ability to drive to the location as needed.

Work From Home Requirements

• Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
• A workspace with adequate furnishings (e.g., a desk and chair) and lighting
• Consistently reliable high-speed Internet service (broadband internet with a speed of 50 mbps or faster)
• WIFI may be used but some users will need a wired connection to their router depending on their home usage and speeds (Cellular HotSpots are not acceptable)

What's Required

• Occasionally lift and/or move up to 25 pounds.
• Occasionally required to stand, walk and stoop, kneel, or crouch.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Clark Pest Control is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer