Team Lead - Gastroenterology

Gastroenterology Referral Management Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Under general supervision, coordinates the daily support operation of Gastroenterology referral management. Review complex referral requests and evaluate and assign appropriate specialists for the patient. Works with patients and providers to understand the services being requested. Works closely with Gastroenterology providers and nurses to ensure safe and appropriate clinical handoffs. Coordinates care both within Atrius Health and with external partners. Assures patients are scheduled appropriately at the correct procedure locations. Supports GI providers with their schedules, procedure cancelations, and coordinating rescheduling of patients.

Schedule: Monday - Friday, 8:30am - 5pm

Location: This is a hybrid role, will be required to work onsite 1 day per week at 1177 BOSTON PROVIDENCE HWY NORWOOD, MA 02062

If you reside near NORWOOD, MA, you'll enjoy the flexibility of a hybrid-remote position* as you take on some tough challenges.

Department: Digestive Health

Primary Responsibilities:

• Exhibits a high level of technical skill and functions as a resource for other support members. Fills in for referral staff as needed to provide appropriate department support. Takes a lead role in ensuring department workflow is of a high quality. Understands and achieves a high level of competence in all GI Navigator Coordinator roles
• Implements operational procedures in accordance with established guidelines. May make minor modifications to standard procedures. Review exceptions and changes with a supervisor. Monitors staff's understanding of current procedures and ensures procedures are implemented correctly
• Monitors procedures and ensures procedures are implemented correctly. Provides feedback to management on status of implementation process
• Serves as point person for department providers. Escalate issues as needed
• May acts as the point of contact for patient inquiries, problems, and complaints. Refers complex issues to appropriate resources
• Refers interdepartmental and clinical issues to appropriate resources
• Exhibits exemplary patient manners and serves as a role model for Referral Coordinators
• Monitors routine data and information flow for the department and notifies the supervisor of any deviations
• Assists in the orientation of new staff. May collect data for use in the management decision-making process. Completes standard reports required for the management of the department
• May handle scheduling time off, timesheet, and payroll issues for staff. Provides input into performance reviews
• Monitors appointment schedules for booking accuracy. Ensure the provider's schedules are booked to capacity
• Develops and prepares GI Procedure Phone Room performance reports by collecting, analyzing, and summarizing data and trends and reports on this regularly to the Navigator Supervisor
• Assist the Navigator Supervisor, maintaining and improving GI Procedure Phone Room operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; participating in system upgrades
• Build strong positive partnerships with off-site-based leaders at Hospitals and Endoscopy units
• Provide direction and support to staff to ensure departmental effectiveness and efficiency. Orients and trains staff. Provided input into evaluating performance
• Functions as a resource for other support members. Fills in for staff as needed to provide appropriate support to the department. Takes the lead role in ensuring department workflow is of a high quality
• May act as supervisor in the absence of actual supervisor
• Accesses only the minimum necessary protected health information (PHI) for the performance of job duties. Actively protects the confidentiality and privacy of all protected health information they access in all its forms (written, verbal, and electronic, etc.) taking reasonable precautions to prohibit unauthorized access. Complies with all Atrius Health and departmental privacy policies, procedures and protocols. Follows HIPAA privacy guidelines without deviation when handling protected health information
• Ability to work in a Busy office environment with frequent deadlines and interruptions
• Performs other duties as assigned

Supervisory Responsibilities:

• Directs and monitors work for mid-size groups
• Provides direction and support to staff to ensure departmental effectiveness and efficiency
• Orients and trains staff
• Provide input into evaluating staff performance evaluations
• Functions as resources for other support members. Fill in for staff as needed to provide appropriate support for the department. Takes lead role in ensuring department workflow is of a high quality
• May act as supervisor in absence of actual supervisor

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 3+ years of scheduling experience in a medical office setting
• Intermediate level of proficiency with MS Word, Excel and Outlook

Preferred Qualifications:

• Previous GI experience
• Previous experience leading a team and/or training others

Soft Skills:

• Strong interpersonal skills with the ability to interact effectively with patients and medical professionals required
• Has sound judgment with the ability to work and make decisions in a fast-paced environment

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.38 to $36.44 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.