Field Service Engineer

Field Service EngineerAn established manufacturer of UPS's, PDU's, and related critical power equipment is building a team of in house Field Service Engineers. They are in search of veteran Techs to use their knowledge of the power electronics industry to complete start-up, testing, troubleshooting, operations and maintenance work of UPS and related critical power equipment. The Field Service Engineer role will be home based and dispatched to customer sites as required. Field Service Engineer salaries will range from $70k-100k based on experience plus OT pay and a full benefits package.Specific DutiesResponsible for supporting installs, maintaining and providing emergency support on power electronics at customers' sitesInvolved in preventive maintenance, emergency response, equipment start-up and/or field modificationsAttends periodic training at the company's headquarters on various OEM units and Standard Operating Procedures (SOPs) which includes testing equipment and/or rebuilding older systemsTroubleshoots equipment issues and uses all necessary resources to resolve issuesJob RequirementsPreferably 3-5+ years experience in the critical power industry and ability to troubleshoot down to component level on equipment such as UPS, batteries, PDU's, RPP's, etc.Utilizes hand tools and test equipment to perform workRequires excellent verbal, written communication skills & customer relation skillsMust be able to provide high level of quality customer serviceMust be able to complete Field Service Reports in a timely mannerRequires knowledge of equipment manufacturer's specificationsAbility to work independently and exhibit resourcefulnessMust be able to perform repeated bending & lifting of up to 100 lbs. during certain proceduresMust be able to provide necessary pro-active recommendations to clientsCandidate must be willing to work nights & weekends when necessaryKnowledge of general computer hardware & software applicationsTechnical degree a plusPrevious military experience and training a plusEducational BackgroundTechnical graduate of a two-year accredited technical school in an engineering/technical fieldORThree to five years of technician experience in related power electronics field or industry