Client Services Consultant II

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions – life, disability, dental, vision, and voluntary benefits – tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most. The Opportunity The National Accounts Client Service Consultant is responsible for providing end‑to‑end administrative support and high‑touch customer service to complex National Accounts group insurance clients in the United States. Partnering closely with Account Executives and internal MetLife teams, this role plays a critical part in managing client relationships and ensuring seamless day‑to‑day account administration. Candidate must be available to work East Coast Hours. Key Responsibilities Lead day‑to‑day administration and service delivery for multiple complex National Accounts clients in close partnership with Account Executives, serving as the primary client liaison and ensuring seamless communication and coordination between clients and internal MetLife partners. Coordinate and facilitate ongoing client meetings (in‑person and virtual), including preparation of agendas, materials, presentations, and meeting minutes, while participating in Finalist and Stewardship meetings and delivering consultative solutions aligned with client needs. Drive client satisfaction through timely execution, strategic account planning, client audits, and collaboration with financial teams and internal stakeholders to complete client reports and support contract compliance and execution. Partner with the Proposal Unit to research and respond to RFP questionnaires and serve as a subject‑matter expert supporting the Customer Unit and National Accounts teams as needed. Maintain strong knowledge of MetLife's group insurance products, competitor offerings, industry trends, and relevant legal and regulatory developments to support effective client interactions and analysis. Required Qualifications 5+ years of experience in the insurance industry supporting account management or client service functions, with a demonstrated passion for client service excellence. Strong project management, interpersonal, and communication skills, both written and verbal, with the ability to manage multiple priorities, meet deadlines, and remain flexible in a fast‑paced environment. Proficiency in Microsoft Office applications and virtual meeting tools such as Teams and Webex. Self‑motivated with a proactive approach to professional development and continuous learning. High School Diploma or equivalent required. Preferred Qualifications Bachelor’s degree. Experience supporting Life Recordkeeping and Absence/Disability insurance products. Demonstrated ability to balance client expectations with organizational capabilities. The expected salary range for this position is $64,800 – $86,400. This role may also be eligible for annual short‑term incentive compensation and stock‑based long‑term incentives. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well‑being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical, prescription drug, and vision, dental insurance, and no‑cost short‑ and long‑term disability. We also provide company‑paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the “World's Most Admired Companies,” Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple – to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values – Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead – we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”). If you need an accommodation due to a disability, please email us at View email address on click.appcast.io. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug‑free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities. #J-18808-Ljbffr MetLife