Onsite CMA - Mental Health Care & Growth Bonus

Responsibilities Create a positive work environment; support in‑office clinician and staff engagement activities to promote culture, engagement, and connection. Provide strong customer service, respond quickly and appropriately to patient needs, and manage potentially difficult or emotional situations. Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction. Oversee the daily operations and management of clinical therapies. Greet and room patients, obtain weight and vitals, review relevant medical information and current medications, and administer medications as indicated. Review screeners related to patient appointments and alert physician if abnormal or high scores are reported. Provide clear patient instructions and education regarding treatments. Ensure all relevant documentation and consents are signed before starting treatment. Ensure adequate medication dosages and confirm accurate dose before administration of medication. Verify correct patient identification before starting treatment. Monitor and assess patients thoroughly throughout their stay. Maintain all clinical logs to ensure compliance and accuracy. Ensure clinic prep is complete for the next shift. Review intakes and collaborate with psychiatric clinician regarding new patient paperwork. Establish professional relationships with new and existing patients. Submit charting and documentation requirements for each patient in a timely manner. Maintain an orderly configuration for the storage of supplies, including expiration dates and sufficient levels of the required supply. Monitor and report inventory requirements needed for daily operation. Maintain compliance with DEA regulations of controlled substances. Maintain a safe and clean working environment by complying with procedures, rules, and regulations. Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed patient forms/paperwork (e.g., FLMA). Facilitate communication as needed between the patient, medical staff, and pharmacy, including arranging medication deliveries. Ensure accuracy of patient pharmacy information in the medical record. Assist in coordination of internal and external referrals for specialty service care. Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc. Coordinate with clinicians concerning any additional patient questions. Required Skills/Abilities Ability to multitask and prioritize duties to support delivery of high‑quality patient experience. Ability to work independently and as a team member. Strong communication skills, both written and verbal. Proficiency in using Computer Software Applications (Microsoft Office & EMRs). Comfortable handling sensitive and confidential information (HIPAA). Current BLS Certification. Understanding of documentation standards. Education and Experience Certified Medical Assistant. High School or equivalent required; associate’s/bachelor’s degree preferred. 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred. Professionalism and Decision‑making Responsibilities Behave ethically; understand ethical behavior and business practices and ensure behavior aligns with company values. Build relationships; establish and maintain positive working relationships internally and externally to achieve organizational goals. Growth mindset; look for ways to improve processes/performance, assess problem situations, gather and process relevant information, generate workable solutions, and make recommendations. Flexibility and adaptability; willingness to be flexible in responsibilities and easily adapt to company needs. Organization & attention to detail; set priorities, develop a work schedule, monitor progress toward goals, and track details, data, and information. Conflict resolution; work cooperatively and effectively with others to resolve problems and express disagreements constructively. Physical Requirements Regularly required to sit, stand, bend, talk, hear, and walk. Must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Location 100% Onsite at a LifeStance Practice Location Compensation Base Salary: Competitive hourly rate based on tenure, experience, and market/geography. Bonus: Semi‑annual bonus based on performance in an assigned campaign/initiative. Paid Time Off (PTO): Time Away with Pay (TAWP). EEO Statement LifeStance Health is an equal‑opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. LifeStance is a national provider of mental healthcare services focused on evidence‑based, medically driven treatment services. We do not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. #J-18808-Ljbffr 340B Health