Lead Medical Support Assistant

Job TitleDuties include, but are not limited to:Monitoring and making work assignments, providing input on performance, resolving daily workplace issues and maintaining efficient workflow.Conducting ongoing reviews to ensure quality of work.Ensuring accurate and timely scheduling of appointments.Providing guidance to staff members to include changes in policies and procedures.Distributing and balancing workload amongst staff.Creating and maintaining employee work schedules.Orienting and providing on-the-job and coordinating training for new and current employees.Acting as liaison between MSA and staff in order to resolve day to day conflicts.Planning and organizing work with general assistance from the supervisor to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and only refers non-routine and highly technical problems to his/her supervisor.Responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record.Routinely communicating with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.Working independently making decisions based on guidelines, precedents and regulations and performing duties in such a manner that only minimal supervision is required.Work Schedule: 7:00 a.m.-3:30 p.m. Monday-FridayPay: Competitive salary and regular salary increasesPaid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VAInsurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)Telework: Not AvailableVirtual: This is not a virtual position.Functional Statement #: 000000Permanent Change of Station (PCS): Not Authorized