Program Support Assistant

Summary This position is located in the Support Services Division (SSD) of the Little Rock Regional Office, where the incumbent provides program, technical and administrative assistance to the SSD Chief and other subordinate management within the division. Responsibilities Typical duties include, but are not limited to: Prepares, assembles, and correlates information in connection with surveys and one-time reports required by Central Office, the Area Office, the Regional Office (RO), or Division management regarding administrative support functions from other divisions and outside sources of data. Processes incoming and outgoing materials such as correspondence, reports, memoranda, and other forms of written communications. Reviews and analyzes these materials, determines action necessary, researches and assembles background information, and refers said materials to the appropriate section when necessary. Edits documents, composes letters and reports, reviews correspondence for accuracy and completeness, prepares public presentation outlines, and develops standard for form letters and replies to inquiries. Liaises with the customer and identifies requirements for equipment purchase, lease, trade-in, excess, move to another location, warranty periods, etc. and then passes those requirements on to the appropriate Administrative Section staff for action. The incumbent maintains the official station control log / history file for circulars, bulletins, and memoranda and assigns numbers and dates and recession / retention folders on these as required. Reviews and makes changes/ corrections to the RO's controlled publications (circulars, bulletins, memoranda) to ensure proper format is used. Updates and revises publications issued by SSD and prepares "Justification for Proposed Field Station Issue" for appropriate concurrence. Maintains the confidential records for SSD, including records concerning individual performance, disciplinary actions, awards, and similar information for all employees of the Division. As a purchase card holder, always secures purchase card, identifies correct accounting string or budget object codes (BOCs) for appropriate transactions as required within VA 's credit card system. Maintains receipts or other necessary documentation for reconciliation purposes. Reconciles statements and forwards to approving officials within required time frames. Serves as the principal timekeeper for SSD and may support other division timekeeper needs by serving as an alternate timekeeper. May have duties in the PIV issuance process and may serve as one of the facility's PIV Card issuers. Receives all SSD visitors and callers. Screens telephone calls for the SSD Chief and forwards only those calls requiring the Division Chiefs attention. Promotion Potential: There is no promotion potential. The full performance level of this position is GS - 06. Work Schedule: Full Time: Monday - Friday 8:00 am - 4:30 pm Compressed/Flexible: Not Available Telework: Yes, This position is eligible for situational (ad hoc) telework only. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant GS-06: 37329A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Bargaining Unit: Yes Requirements Conditions of Employment As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period or trial period during which we will evaluate your fitness & whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: Your performance and conduct; The needs and interests of the agency; Whether your continued employment would advance organizational goals of the agency or the Government; and Whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Additional Conditions of Employment are as follows: You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement:07/20/2026. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. Time-in-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. For a GS-06 position you must have served 52 weeks at the GS-05. If you are a current VBA employee outside of the commuting area seeking reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-06 (or higher) and the promotion potential of your current position must be at least None. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. MINIMUM QUALIFICATION REQUIREMENTS: You may qualify based on your experience as described below: GS-06 Grade Level: Specialized Experience: You must have one year of specialized experience equivalent to at least to the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to performing the following duties: composing, reviewing, and editing correspondence, auditing statistical data, assessing organizational workflow, providing budgetary recommendations, and serving as the principal timekeeper. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: Work requires some physical exertion such as extended periods of standing frequent bending, reaching or similar activities necessary to set up, operate, adjust and monitor operation of the equipment. The employee lifts a variety of moderately heavy materials and supplies such as mailbags or large quantities of paper stock. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at Education There is no educational substitution at this grade level. Additional Information The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. ( If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.