Patient Care Advocate

Overview Want to Make a Difference for Others Through Healthcare? Welcome to Serenity. If you've ever thought about a career in healthcare but didn't know where to start — this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like. No Healthcare Experience? We'll Teach You. We're not looking for medical jargon — we're looking for heart. If you're compassionate, a great listener, and eager to share options to help people truly heal, you'll fit right in. We'll teach you the clinical side — you bring the empathy, energy, and commitment to making every patient feel seen and supported. The Role: Patient Care Advocate | Sandy Springs, GA In this role on our clinical support staff, you'll listen and help guide patients, educate and encourage them toward better options for their mental wellness (especially when meds haven’t helped), and make sure they feel truly seen, heard, and cared for. What You'll Be Doing Guiding patients through their mental wellness options, making education on TMS treatment simple and supportive Listening with care and documenting the details of mental health status, symptoms, and medication history Teaming with providers for a seamless transition from consultation to treatment Making care plans clear, empowering patients to feel confident every step of the way Who We Are Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare. Serenity Healthcare is an equal opportunity employer — if you\'re qualified, you\'re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire. Requirements What You Need 2+ years of full-time, high-quality customer-facing experience Authentic people skills - you build trust easily and connect genuinely Ability to handle concerns with empathy and guide to solutions A handle on the details and cool under pressure, even when juggling a lot Strong written and verbal communication - clear, calm, and professional Benefits Why You\'ll Love Working at Serenity Fulfillment - make a real difference for others as you help our patients ‘take back their lives' Shortened work week (three 13-hour shifts) Huge growth/promotion potential as we continue to expand Competitive pay Luxe-level benefits: We cover 90% of medical, dental & vision 401(k) - because your future deserves self-care too 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge Seniority level: Entry level Employment type: Full-time Job function: Other Industries: IT Services and IT Consulting Referral note: Referrals increase your chances of interviewing at Serenity Healthcare by 2x #J-18808-Ljbffr