Seasonal Part-time Customer Service Representative

Seasonal Part-time Customer Service Representative

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

The Indiana Department of Transportation (INDOT) provides a dynamic workplace that serves Indiana citizens, improves our state's quality of life, and enhances its economic opportunity. INDOT has a number of innovative programs and projects, including Public-Private Partnerships, Green Initiatives, and cutting-edge uses of materials and assets. As part of the State of Indiana, INDOT offers a competitive total compensation package, as well as outstanding work/life balance. Whether you are an established professional in the transportation field or just starting your career, INDOT has exciting and challenging opportunities for you.

Role Overview

The Seasonal Part-time Customer Service Representative for the Indiana Department of Transportation (INDOT) Transportation Services Call Center (TSCC) is a year-round position responsible for accepting, logging and resolving requests from Indiana citizens and businesses in a timely and professional manner to provide superior customer service. The primary responsibility of this role is to respond to customer inquiries over the phone. When necessary, this role may be required to process online submissions from customers. This position will also escalate and coordinate with our district partners to find resolutions for customer inquiries. This position will work in the Indiana Government Center North office a minimum of three days a week year-round depending on agency needs. There is potential for shift flexibility as our office hours range from 7am-5pm EST.

Location: This position is with INDOT's Central Office location.

Pay Rate: This position pays an hourly rate of $16.24.

A Day in the Life

The essential elements of the job duties:

• Acts as customer service representative fielding customer service calls with superior customer service.
• Performs administrative work such as: open/sort mail, compose/edit correspondence relative to assigned work, maintain files, data entry, screens and directs telephone calls.
• Maintains and organizes files and databases related to tracking customer requests, investigations and systems responses, etc.
• Researches and responds to inquiries and special projects and prepares reports.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

What You'll Need for Success

This person must have the following requirements to be considered for employment:

• High School graduate or equivalent.
• Considerable computer skills with Microsoft Office Software preferred.
• Excellent interpersonal skills.
• Ability to gather, collate, and classify information about data, people, or things; define problems, collect data, establish facts and draw valid conclusions; write letters, papers, and reports; handle sensitive and face to face inquiries and contacts with the general public.
• Ability to maintain confidentiality.
• Ability to communicate both orally and in writing.

Supervisory Responsibilities/Direct Reports: This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana: This seasonal position does not offer benefits and is limited to 180 working days in an eleven (11) month continuous period.

Equal Employment Opportunity: The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at View email address on click.appcast.io.