Systems Administrator

Department: Information Technology Benefits include, but are not limited to: 9/80 Compressed Work Schedule (office closed every other Friday) 14 paid holidays 457 tax-deferred savings plan Employer paid pension contribution of 14% to base salary Social security exempt Tuition reimbursement up to $5,000 annually Sharp PPO or HMO Plan, Kaiser Permanente HMO Plan, Dental Vision Flexible spending account Health and wellness perks Rewards & Recognition program To see full benefits package, please visit: About SDHC: The San Diego Housing Commission (SDHC) is an award-winning public housing agency in the City of San Diego that provides innovative housing assistance programs for households with low income or experiencing homelessness. The San Diego City Council, in its role as the Housing Authority of the City of San Diego, oversees SDHC. SDHC helps pay rent for more than 17,000 households with low income annually; is a leader in collaborative efforts to address homelessness, such as the Community Action Plan on Homelessness for the City of San Diego and SDHC’s homelessness initiative, HOUSING FIRST – SAN DIEGO, which has created more than 11,000 housing solutions since November 2014 for people experiencing homelessness or at risk of homelessness; and creates and preserves affordable rental housing, with more than 23,000 affordable units in service in the City today with SDHC’s participation. About the Department: The Information Technology (IT) Department supports the agency's mission by ensuring that its core business applications, cyber security defenses, and departmental processes are implemented, regularly reviewed and updated, and comply with industry best practices. Underlying each of these functions is the IT Department's oversight of data governance - the overall management of data assets for SDHC regardless of where data is stored or who is consuming it. About the Position: This position ensures the secure and reliable operation of the organization’s servers, networks, and core technology systems, including user account management, documentation, software deployment, storage administration, and routine backup and recovery. It also supports end-user technology services—such as devices, applications, email, cloud resources, and network connectivity—while collaborating with staff, evaluating and implementing technology solutions, and contributing to operational efficiency and user readiness. The Systems Administrator reports to the IT Manager. Infrastructure Operations Manage daily operation, maintenance, and uptime of servers, networks, storage, and systems. Apply patches and updates to maintain system security and stability. Monitor system performance and capacity; respond promptly to issues. Maintain backups and disaster recovery processes, including routine restore testing. Technical Support & Troubleshooting Troubleshoot complex server, network, and application issues using structured diagnostic methods. Serve as an escalation point for helpdesk staff and resolve advanced end-user issues. Work directly with users to resolve technical issues with professionalism and approachability. Engage vendors for support when external expertise is required. Technology Improvement Participate in system upgrades, new technology deployments, and infrastructure improvements. Maintain accurate documentation, procedures, and configuration records. Collaboration & Communication Provide customer-focused service with a positive and approachable demeanor. Communicate technical information clearly to staff and leadership. Build effective working relationships across departments and with vendors. Operational Practices Follow organizational policies and regulatory requirements. Use basic project management skills to coordinate tasks and meet milestones. Perform other duties as needed to support departmental and organizational goals. Knowledge of: Microsoft and cloud ecosystem technologies, including Azure Active Directory/Entra ID, Microsoft 365, Exchange Online, Intune, Windows client/server OS, and modern update/patch management tools Virtualization and compute platforms, especially VMware vSphere and Azure Virtualization Networking technologies and concepts across Cisco, Juniper, Meraki and Azure environments Security tools and practices such as firewalls, IDS/IPS, SIEM, MFA, and vulnerability management Mobile Device Management (MDM) tools and practices for device configuration, compliance, and security Enterprise storage systems including SAN, RAID, and SSD technologies Backup and disaster recovery platforms, including Veeam Server hardware architecture, lifecycle management, and supporting infrastructure End-user technology support for desktops, mobile devices, and VoIP systems macOS fundamentals Core system administration disciplines: performance tuning, configuration, TCP/IP and related protocols, security, web services, and load balancing Operation of hybrid environments integrating on-premises, cloud, and remote technologies Effective communication, documentation, and customer service practices that contribute to a collaborative, approachable IT culture. Ability to: Analyze technical issues, evaluate alternatives, and recommend effective solutions. Plan, coordinate, and document system enhancements, deployments, and operational processes. Troubleshoot complex network, server, and software problems using structured methods. Maintain system health through patching, updates, backups, restores, and routine maintenance. Communicate clearly with staff, leadership, and vendors, and build collaborative working relationships. Manage multiple priorities, meet deadlines, and apply sound judgment while maintaining confidentiality. Perform software and hardware upgrades and assist with training, cross-functional projects, and continuous improvement efforts. Education and Experience: Equivalent to graduation from an accredited four-year college or university with major coursework in Computer Software Programming, Computer Science, or a related field, and three (3) years of progressive professional experience in an Information Technology department primarily in Systems Administration support. Licenses and Certifications: Possession of, or ability to obtain, a valid California Driver’s License by time of appointment. Physical Demands: Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various Commission sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 50 pounds. Environmental Elements: Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. #J-18808-Ljbffr