AI Platform Engineer: Backend, Voice & Multichannel

The Opportunity The $1.2T automotive industry is a pillar of American culture, representing nearly 5% of U.S. GDP and shaping how people live and move every day. At the center of this ecosystem are dealerships—trusted local businesses that help consumers navigate one of the most important purchases they make. Today, the industry is at an inflection point. Consumers expect the same speed, personalization, and convenience they experience in modern digital-first industries. At the same time, tighter margins and rising costs are driving a need for operational efficiency beyond what traditional software can support. Together, these shifts create a powerful opportunity to reimagine how dealerships deliver seamless experiences and build lasting customer relationships. Dealers who modernize how they communicate and operate will unlock efficiency, deepen loyalty, and win long-term relationships. It is time to upgrade automotive retail to the 21st century. About Mia Mia Labs is an investor-backed startup on a mission to modernize dealership operations and transform the automotive consumer experience. Our AI agent, Mia, turns every call or inquiry into an opportunity, improving customer satisfaction and dealership performance through automation that feels human. We are trusted by some of the nation's largest dealership groups and are rapidly scaling our team, product offerings, and customer base. About the Role: We are looking for an experienced AI Engineer to join our Product team. This role emphasizes backend Python development, good system design, and the deployment of scalable systems — with a strong focus on the voice and multi-channel communication technology at the core of what Mia does. You will work closely with our AI lead to push the boundaries of what's possible, while contributing to the product roadmap as priorities evolve. What You Will Do: Design, develop, and maintain scalable backend systems using Python. Build and contribute to frontend features using TypeScript and React. Improve voice pipeline performance, expanding multi-channel communication capabilities, and evaluating emerging technologies. Implement and optimize real-time speech-to-text (STT) and text-to-speech (TTS) systems. Contribute to multi-channel messaging systems (SMS, email, voice) built on a shared agentic backbone. Own complex refactoring and architecture projects —replacing brittle, legacy patterns with clean, testable, scalable solutions. Apply best practices in software development, including testing, CI/CD pipelines, and code reviews. Mentor and guide team members, fostering technical growth and collaboration. What We Want You to Have: 5+ years of professional software engineering experience with strong Python fundamentals. Experience with frontend development using TypeScript and React. A product mindset — you think about the "why" behind what you build and can contribute meaningfully to roadmap conversations. Proven ability to lead large-scale refactoring or architecture migration projects — shipping incrementally without breaking production. Experience deploying applications in cloud environments (AWS, GCP, or Azure) using Docker. Strong communication and ownership; comfortable working directly with senior cross-functional stakeholders. Use AI to code — Claude Code, Cursor, Copilot, or equivalent. This is how we work. Why Mia Equity participation through stock options. Fully paid health, vision & dental insurance for employees. Flexible PTO and hybrid schedule (3 days / week in downtown Austin). Free lunches, parking stipend provided, team events, and a casual, but get things done culture. Compensation Compensation for this position will be competitive with current market rates and reflective of the candidate's experience, skills and qualifications. Our Commitment At Mia, we’re committed to a workplace where everyone is valued, included, and empowered to do their best work. Our strength comes from diverse experiences, perspectives, and skills, and we’re proud to be an equal opportunity employer. Passionate about the role but don’t tick every box? We’d still love to hear from you, you might be exactly who we need. Mia is an EVerify employer. #J-18808-Ljbffr