Customer Service Specialist

About Us EMR is one of the world’s leading metal recycling companies with a history spanning decades. At EMR, our employees are the heart and soul of our organization. We are committed to creating a workplace that prioritizes the well‑being and safety of everyone. Our company provides a supportive and inclusive community where everyone’s ideas and contributions are valued. We believe in teamwork and collaboration. Our mission is to provide our customers with efficient and reliable metal recycling services while minimizing the environmental impact of our operations. EMR recycles ten million tons of material annually, everything from beverage cans to aircraft carriers. We work with a wide variety of metals including copper, aluminum, brass, and stainless steel and can recycle it into more than 200 different types of new sustainable raw materials. EMR offers our team a competitive salary and a comprehensive benefits package, including health insurance, retirement plans with company match, wellbeing benefits, employee assistance program and more. Join us and be a part of a team that puts people first! About the Opportunity As a Customer Service Specialist at EMR, you’ll support our new warehouse facility and help grow our operations! As the first point of contact for customers, you’ll provide excellent customer service while weighing and recording materials, issuing receipts, and providing general administrative support. Key Responsibilities Greet and assist customers in person and over the phone Weigh incoming/outgoing trucks and materials, issue tickets, and process payments Verify materials and coordinate with warehouse staff Provide prompt, helpful support to meet customer needs Qualifications Ability to multitask in a fast‑paced, customer‑facing role Strong focus on quality, accuracy, and willingness to learn Basic computer skills Compensation and Benefits Monday – Friday, no nights or weekends Opportunity for overtime $21 per hour , full‑time, year‑round PTO and 9 paid company holidays Medical and dental insurance Employer paid vision insurance Employer paid life insurance HSA and FSA with employer contribution 401(k) with company match Equal Employment Opportunity Statement EMR USA Metal Recycling provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve lawful workforce. #J-18808-Ljbffr