Senior Facility Coordinator

Job Description

Job Description

We are seeking a highly motivated Senior Facility Coordinator to join our team and help ensure the excellent performance of our customer data center facilities operations, including service coordination, project tracking, and troubleshooting. The ideal candidate will be proactive, able to work independently and collaboratively, and will have a strong technical background in data center operations to provide hands-on support when needed.

Primary Responsibilities

Responsible as onsite Subject Matter Expert for the audits, analysis, and reporting required for data center facility operations in Langley, VA.

Responsible as the onsite point of contact for coordinating service activities, requests, and requirements between customer Data Center Service operations and the Facility Manager/Facility operations.

Coordinates with local data center facilities organization and reports on facilities activity that supports data center operations.

Develops and maintains data center handbooks that include comprehensive design narratives for the on-premises facilities.

Coordinates with local physical security organization and reports on data center facility physical access activity.

Provides Power Usage Effectiveness (PUE) metric as capability exists including data collection, calculation methodology detailed in power assessment reports, and metric reports.

Maintains standardized data center floor plan.

Maintains equipment lifecycle log of critical facility infrastructure equipment.

Maintains project schedules of milestones and activities associated with facility infrastructure changes.

Provides monthly reports on all service requests, incident, problem, and change requests associated with data center facility.

Serve as primary user for maintaining DCIM platform processes and data entry for facility infrastructure scope.

Demonstrate knowledge and experience with data center design fundamentals and directly related operational areas.

Demonstrate proficiency in reading/understanding architectural and engineering design drawings.

Attain and maintain industry recognized training/certification in one or more directly related data center infrastructure disciplines (see preferred qualifications).

Complete 20 hours of continuing education annually in subject areas directly relevant to current and planned workloads through webinars, conferences, virtual/in-person classes, etc.

Basic Qualifications

Bachelor's degree in a relevant field (e.g., Information Technology) or equivalent experience

Located within 20 miles of Langley Research Center.

Proven experience in facilities and/or service operations coordination.

Strong technical knowledge of data center management.

Strong knowledge of data center infrastructure and equipment (HVAC, power, etc.).

Familiarity with data center maintenance practices and procedures.

Ability to troubleshoot and resolve technical issues.

Experience with vendor management.

Excellent communication skills, both written and verbal, with the ability to interact effectively with clients, vendors, and internal teams.

Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Strong problem-solving skills and a solution-oriented mindset.

Preferred Qualifications

Experience with Nlyte or other DCIM monitoring software tools.

Familiarity with Atlassian Software and Microsoft 365 toolsets (e.g., Teams).

Knowledge of ITSM and ITIL concepts and frameworks.

Clearance NASA Public Trust

Desired Certifications / Training: • Certified Data Center Management Professional (CDCMP) or Certified Data Center Facilities Operations Manager (CDFOM) • BICSI Data Center Design Consultant (DCDC)

Potential for Telework : None.