Salesforce Architect

Technical Program Manager Salesforce Job Summary

We are seeking a Technical Program Manager (TPM) with strong hands-on Salesforce architecture and Service Cloud experience to lead complex, cross-functional Salesforce programs. The ideal candidate combines technical expertise with strong program management, stakeholder leadership, risk management, and process optimization skills. Key Responsibilities

• Lead cross-functional Salesforce programs and manage interrelated projects from planning through implementation.

• Drive Salesforce architecture, design, and technical delivery in collaboration with engineering, business, and architecture teams.

• Manage Salesforce Service Cloud initiatives and ensure successful delivery of critical business capabilities.

• Develop program plans, milestones, dependencies, KPIs, and delivery metrics.

• Coordinate launch planning and align multiple teams toward unified business and customer objectives.

• Identify technical risks, bottlenecks, dependencies, and roadblocks; develop mitigation and resolution strategies.

• Manage stakeholder communications, escalations, priorities, and executive-level reporting.

• Balance business requirements with technical constraints and influence product and technical strategy.

• Develop scalable processes and mechanisms to improve program execution and operational efficiency.

• Manage intake queues by prioritizing, categorizing, assigning, and tracking requests through completion.

• Partner with Product Management, Engineering, Architecture, and Business teams to drive timely delivery.

Required Qualifications

• Hands-on experience with Salesforce Architecture and solution design .

• Proven experience working on Salesforce projects .

• Strong experience with Salesforce Service Cloud .

• Strong Technical Program Management / Program Management experience.

• Experience managing complex, cross-functional technical programs.

• Strong understanding of risk, dependency, issue, and change management.

• Excellent stakeholder management and communication skills.

• Strong technical problem-solving and process optimization mindset.

• Ability to manage multiple priorities in a fast-paced environment.