Client Service Representative

Urgently Hiring Client Services Representative (CSR)

Mount Laurel Animal Hospital is seeking a compassionate, professional, and highly organized Client Services Representative (CSR) to join our team. This is an exciting opportunity for someone who is passionate about client service, enjoys working in a fast-paced hospital environment, and wants to play an essential role in supporting both patients and the people who love them. At Mount Laurel Animal Hospital, our CSRs are a critical part of the client experience. As the first friendly face, and often the first voice, our clients encounter, this role helps set the tone for every visit. We are looking for someone who brings warmth, efficiency, attention to detail, and a genuine commitment to teamwork and service excellence.

This role provides exceptional front-desk and client support for our Emergency and Specialty teams. This role serves as a key communication hub between clients, doctors, and hospital departments while helping ensure a smooth, organized, and welcoming experience from check-in to check-out.

A day at Mount Laurel Animal Hospital starts before you even walk through the doors. As you drive onto our beautiful working farm campus, you are greeted by some of the animals that make our hospital such a unique place to work including longhorns, emus, goats, pigs, and geese are all part of the experience. It is not your average trip into work, and that is just the beginning. Forgot your coffee or breakfast on the way in? No problem. Our team enjoys access to a fully stocked breakfast bar along with free snacks available on site for staff, helping you start the day fueled and ready.

Once your shift begins, you will step into a fast-paced, team-centered hospital environment where your role truly matters. A typical day may include welcoming clients and patients, answering phones, coordinating appointments, managing check-ins and check-outs, helping with financial discussions, handling documentation, and keeping communication flowing smoothly between clients and medical teams. Throughout the day, you will help bring calm, clarity, and compassion to clients who may be stressed, worried, or navigating complex medical information.

Key Responsibilities:

• Welcome clients and patients with professionalism, empathy, and efficiency
• Answer phones, schedule appointments, and respond to client questions
• Support check-ins, check-outs, financial conversations, and client communication
• Maintain accurate records and manage documentation such as pet insurance, records, and faxes
• Coordinate communication between clients, doctors, and specialty teams
• Help maintain an organized, clean, and collaborative front-desk environment

Qualifications:

• Veterinary hospital experience preferred but not required
• At least 1 year of client service experience in reception, phones, or scheduling required
• Strong communication, organization, multitasking, and customer service skills
• Positive, solution-focused mindset and team-oriented approach
• Comfortable in a high-energy, emotionally dynamic environment
• Familiarity with EzyVet or Vet Radar is a plus
• Strong verbal and written communication skills in English
• Ability to multitask and prioritize in a high-pressure environment
• Weekend and holiday availability required

Benefits:

• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) with employer matching
• Continuing education (CE) allowance
• Generous PTO policy
• Career advancement pathways and mentorship opportunities
• Supportive and inclusive work culture
• Access to state-of-the-art equipment and advanced technologies

Additional Perks:

• On-site events and staff appreciation activities throughout the year
• Fully equipped staff kitchens with complimentary snacks and beverages
• Relaxed break areas to recharge during your shift
• On-site CE opportunities and educational workshops
• Employee pet care discounts

Expectations of Conduct:

All of our staff is expected to demonstrate professionalism, dependability, and accountability in all aspects of the role. Candidates should communicate clearly and respectfully, follow hospital policies and medical protocols consistently, maintain accurate documentation, and contribute positively to team culture. A willingness to learn, accept feedback, and support shared hospital goals is essential.

What We Value:

At Mount Laurel Animal Hospital, we strive to BE EPIC: Empowerment, Empathy, Professionalism, Integrity, and Collaboration. We are looking for team members who embody these values each day through compassionate patient care, respectful communication, accountability, and a strong commitment to supporting both their coworkers and the hospital as a whole.

Why Choose Mount Laurel Animal Hospital?

At Mount Laurel Animal Hospital, your skills are valued, your growth is supported, and your work has a direct impact on patient care. We are committed to high-quality medicine, strong nursing support, and continued professional development. If you are looking for a hospital where you can continue to build your knowledge and be part of a dedicated, team-centered environment, we encourage you to apply.

About Us:

Mount Laurel Animal Hospital is a fast-growing, privately owned hospital that values professional development and a strong work-life balance. Our team includes over 400 highly trained support staff, including Veterinary Technician Specialists in multiple fields. We offer a collaborative environment supported by leading-edge technology, including MRI, CT, fluoroscopy, and more. Located just outside Philadelphia and within driving distance of NYC and the Jersey Shore, we're ideally situated for both career and lifestyle.

Our Commitment to Diversity, Equity & Inclusion:

Mount Laurel Animal Hospital is proud to be an Equal Employment Opportunity (EEO) Employer. We are committed to fostering a workplace that embraces diversity and maintains a respectful, inclusive environment. Discrimination of any kind is strictly prohibited, and our policies apply to all aspects of employment.

Accommodation Notice:

If you require accommodations during the application or interview process, please let us know in the "Want to tell us anything" section of the application. All accommodation requests are confidential and will not impact your candidacy. We are committed to providing an inclusive and accessible hiring experience.

Please note final compensation is influenced by industry experience, schedule, credentials, skills, and applicants' abilities.