Senior HR Business Partner - GA - On Site

Job Description

Job Description

About Us
Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting .

Position Summary
The Senior Human Resources Business Partner is responsible for the delivery of customized HR service solutions that positively impact the client's business resulting in client retention and growth. This role provides advice, guidance, and recommendations to clients on federal and state compliance requirements and completes human resources service functions for the organization. Proactively consults and regularly follows up with clients to develop, implement and monitor Human Resource related deliverables, and ensuring client policies, procedures and actions are in compliance. The Senior Human Resources Business Partner also provides mentorship to the Human Resources Business Partners.

Essential Duties and Responsibilities

• Work with targeted Elite HR-Centric clients with primary focus on compliance and strategic related HR needs.
• Responsible for all aspects of the client's health, maintenance, and retention; monitor regular payroll trends, consult on products and services, and navigate compliance matters.
• Work closely with client, sales team, and operations departments to ensure a mutually successful transition to Vensure and maintain a long-lasting partnership.
• Develop and maintain effective relationships with clients, appointed contacts, and on-site supervisors; provide sound guidance and value-added solutions that contribute to client's success and growth of their business which results in high customer satisfaction and retention.
• Provide customized solutions in accordance with the client's internal standards and HR best practices, prompt issue resolution, timely follow-up and proactive recommendations that enhance communication, productivity, organizational culture, and work practices and mitigate risk.
• Provide clients with development of handbooks, job descriptions, performance evaluation systems, compensation plans, hiring/on-boarding processes, salary benchmarking, and succession planning.
• Identify legal and regulatory compliance concerns related to Human Resources and partner with clients to conduct employee coaching, counseling, reductions in force, termination analysis, separation agreements and act as point of communication between affected employee and client if needed. Manage and resolve complex employee relations issues.
• Work in conjunction with HR Manager and Regional AVP to provide results of completed effective, thorough, and objective investigations.
• Recommend training to improve business operations and minimize liability. Build, maintain and promote relationships with colleagues, ensuring effective communication and services that impact clients.
• Provide guidance and mentor both Human Resources Business Partners and Associate HR Business Partners.
• Operate with a high degree of independence and discretion, leveraging extensive multidisciplinary and multi-state HR experience to advise on complex, high-risk, and strategic HR matters.
• Regular, on-site attendance is an essential job function due to the need for secure access to systems, collaboration on sensitive technical matters, participation in operational meetings, and hands-on involvement in activities that cannot be performed remotely without compromising security, efficiency, or effectiveness.
• Some domestic travel will be required to attend team onsite meetings, client visits, customer events, industry conferences, and training sessions.
• This may include air travel, ground transportation (including cars, taxis, or rideshare services), and in some cases potential public transportation

Marginal Functions

• Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
• Attend webinars and training to stay up to date on best practices related to the company and department.
• Supports HR projects and initiatives outside the assigned client group as needed.
• Provides back up support for other HRBPs and HR team members during peak periods, absences, or urgent employee relations needs.
• Complete projects and other duties as assigned by supervisor.

Knowledge, Skills, and Abilities

• Excellent organizational and time management skills, personable, well-spoken, and technical skills necessary.
• Demonstrated knowledge and experience in Human Resources best practices with emphasis on employee relations as well as related federal, state, and local laws and regulations required.
• Working knowledge of multiple human resources disciplines including, employee relations, organizational diagnosis, performance management, recruitment, compensation, and benefits.
• Strong verbal and written communication skills and interpersonal effectiveness at all levels in the organization and across cultures.
• Excellent internal and external customer service skills.
• Adheres to KPIs and SOPs according to guidelines established.
• Ability to apply change management initiatives to assist in business transformation.
• Must use logic and reasoning to make immediate decisions under pressure or tight deadlines.
• Ability to make proper judgment calls when presented by a situation/problem.
• Strong sense of business ethics including the ability to handle confidential information appropriately.
• Able to effectively manage multiple projects and attend to daily account and HR matters while maintaining focus and follow through on issues until resolved and delivering results as committed.
• Ability to make recommendations to effectively resolve escalations by using judgment that is consistent with the standards, practices, policies, procedures, regulations and/or government law.
• Outstanding business acumen with the ability to understand and operate from the perspective of the business owner.

Education & Experience

• Bachelor's degree in human resources, Business Administration or a related field or equivalent combination of experience, skills, education (including other relevant nontraditional degree programs, certifications, or job training programs) preferred.
• 5 years of HR experience required.
• Experience in Microsoft Office software (Outlook, Teams, Excel, PowerPoint) and demonstrated ability to learn other applications as needed.
• Experience with various HRIS and payroll platforms preferred. PRISM and PEO experience preferred. Bilingual capabilities (English/Spanish) are preferred.
• This role requires a valid, non-restrictive driver's license as it may involve occasional travel to client sites and company locations.

Required Licenses And/Or Certifications
PHR, SPHR, SHRM-CP or SHRM-SCP certification preferred.

Physical, Mental, & Communication Demands

Physical Demands

Physical Demands :
Sedentary Work: Primarily involves sitting for extended periods while working at a desk or computer.
Manual Dexterity: Frequent use of hands and fingers to operate a keyboard, mouse, calculator, printers, and other standard office equipment.
Mobility: Occasional movement within the office to retrieve documents, access equipment, collaborate with team members, and navigate client sites, airports, hotels, or conference venues during travel.
Visual Acuity: Ability to review payroll data, system screens, and written documentation accurately, with reasonable accommodation as needed.
Lifting & Carrying: Minimal physical effort required; may include handling files or light office materials.

Mental Demands:
Cognitive Focus: Requires sustained attention and concentration to analyze complex HR issues, regulatory requirements, client data, and business scenarios
Decision-Making: Frequent use of logic, reasoning, and judgment to make timely, accurate decisions under pressure, tight deadlines, and competing priorities.
Problem Solving: Ability to perform root cause analysis, assess risk, and develop compliant, practical HR solutions across multiple industries and jurisdictions.
Adaptability: Requires mental flexibility to respond effectively to changing regulations, client needs, and business priorities in a fast-paced environment.
Confidentiality Management: Ability to process and safeguard sensitive, confidential, and legally protected information with discretion and professionalism.
Emotional Resilience: Capacity to manage stressful situations, conflict, and sensitive employee relations matters while maintaining composure and professionalism.

Communication Demands :
Verbal Communication: Frequent interaction with clients, business owners, executives, employees, brokers, and internal teams via phone, video, and in-person discussions.
Written Communication: Regular preparation of emails, documentation, reports, policies, and system entries that require clarity, accuracy, and professional tone.
Comprehension & Presentation: Ability to clearly explain complex HR, legal, and compliancerelated concepts to audiences with varying levels of understanding.
Active Listening: Requires attentive listening to accurately gather information, assess concerns, and respond appropriately to client and employee needs.
Interpersonal Communication: Use of tact, diplomacy, and professionalism when addressing sensitive topics, managing escalations, or delivering difficult messages.
Documentation: Ongoing requirement to accurately and timely document client communications, recommendations, and outcomes within designated systems.

Environmental Conditions
The Senior HR Business Partner role is performed primarily in a professional office environment that is climate-controlled, well-lit, and low noise. The position involves regular interaction with employees, managers, and senior leaders through in-person and virtual meetings, phone calls, and email, and includes ongoing exposure to confidential and sensitive workplace matters. Standard business hours are typical, with occasional extended hours and limited travel required based on business needs and organizational priorities.

Disclaimer
This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. This document does not create an employment contract, implied or otherwise, other than an "at will employment relationship.

This position is eligible for the following benefits:

• Health Insurance : Medical, dental, and vision coverage
• Retirement Plan : 401(k) with company match
• Paid Time Off : PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
• Other Benefits : Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.