Banquet Server

On-Call Banquet Server

DoubleTree by Hilton – Downtown South Bend

Position: On-Call Banquet Server

Department: Food & Beverage / Banquets

Employment Status: On-Call, Part-Time, Non-Exempt

Reports To: Director of Food & Beverage / Banquet Captain

Position Summary

The On-Call Banquet Server is responsible for providing exceptional food and beverage service during banquets, meetings, weddings, conferences, and other hotel events. This position is scheduled on an as-needed basis, depending on banquet activity, event schedules, and business demands. Hours are variable, and no minimum number of hours or shifts is guaranteed.

The ideal candidate is flexible, dependable, professional, and committed to delivering Hilton's hospitality standards.

Essential Functions

• Set up banquet rooms according to event specifications, including linens, tables, chairs, serviceware, glassware, and other necessary equipment.
• Report to scheduled shifts as assigned and attend pre-event meetings to review event details, service expectations, menus, and special guest requests.
• Greet guests warmly and respond to inquiries and requests in a professional, friendly, and courteous manner.
• Serve food and beverages in accordance with established hotel service standards and the direction of the Banquet Captain or designated supervisor.
• Promptly clear used dishes, glassware, and service items throughout events.
• Replenish beverages, monitor guest needs, and ensure overall guest satisfaction.
• Assist with buffet service, plated meals, receptions, coffee breaks, and other banquet functions as assigned.
• Break down and reset banquet spaces following events, ensuring rooms are clean, organized, and prepared for upcoming functions.
• Maintain compliance with Hilton brand standards, food safety procedures, and applicable health regulations.

On-Call Scheduling and Availability

• This is an on-call position, with shifts offered based on scheduled events, banquet occupancy, and operational needs.
• Work hours are not guaranteed and may vary from week to week.
• Associates may be contacted regarding available shifts with advance notice or, when business needs require, on shorter notice.
• Availability to work evenings, weekends, holidays, and special events is strongly preferred.
• Team members are expected to communicate their availability and respond promptly to scheduling requests.
• Once a shift has been accepted and confirmed, the team member is expected to report to work on time and fulfill the scheduled assignment.
• Failure to report for an accepted shift without proper notification may result in corrective action in accordance with hotel attendance policies.
• On-call team members must comply with all applicable hotel policies and procedures.

Supportive Functions

In addition to the essential functions, the On-Call Banquet Server may be required to perform the following duties based on operational needs:

• Complete assigned side work, including stocking banquet supplies, condiments, beverages, linens, and service equipment.
• Perform general cleaning and sanitation duties using approved hotel cleaning products.
• Assist with moving, arranging, and storing banquet furniture and equipment.
• Maintain cleanliness and organization of banquet service areas, storage rooms, and workstations.
• Follow all federal, state, and local regulations concerning the service of alcoholic beverages, including age verification and responsible alcohol service.
• Assist other Food & Beverage departments when assigned and appropriately trained.
• Perform additional duties as assigned by management.

Specific Job Knowledge, Skills, and Abilities

• Basic knowledge of food and beverage preparation, banquet service, table settings, and guest service etiquette.
• Ability to provide professional and courteous service in a fast-paced hospitality environment.
• Ability to communicate effectively with guests, coworkers, and supervisors.
• Ability to understand and follow verbal and written instructions, including banquet event orders (BEOs).
• Ability to learn and communicate menu selections, ingredients, and basic dietary or allergen information.
• Ability to safely operate standard banquet equipment, including coffee makers, beverage dispensers, and rolling service carts.
• Ability to handle multiple tasks while maintaining attention to detail.
• Ability to work effectively as part of a team.
• Ability to maintain professional appearance and comply with hotel uniform and grooming standards.
• Ability to follow safety procedures and properly use cleaning products and equipment.

Physical Requirements

• Ability to stand and walk for extended periods throughout assigned shifts.
• Ability to lift and carry up to 30 pounds as required for banquet service.
• Ability to push, pull, and maneuver banquet carts and service equipment.
• Ability to bend, reach, and perform repetitive movements associated with banquet setup, service, and breakdown.
• Ability to safely navigate crowded banquet rooms while carrying food, beverages, and service items.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Attendance and Hotel Standards

Regular and dependable attendance for accepted and confirmed shifts is essential to successful banquet operations.

All team members are required to comply with DoubleTree by Hilton – Downtown South Bend policies, Hilton brand standards, workplace safety requirements, and professional conduct expectations. Failure to meet established expectations may result in corrective action, up to and including termination of employment.

Equal Employment Opportunity

DoubleTree by Hilton – Downtown South Bend is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. Reasonable accommodations will be provided to qualified applicants and team members in accordance with applicable laws.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.