Lead Care Manager

Role & Qualifications Overview — Enhanced Care Management (ECM) Employment Type: Part-Time with Pathway to Full-Time | Benefits: Available upon Full-Time transition | Organization: Growing Non-Profit Join a mission-driven team making a real difference in maternal mental health, community wellness, and the lives of families who need it most. Why Join Kalaya’s Destiny? Be part of a growing organization — Kalaya’s Destiny is rapidly expanding its impact across communities, and the people who join us now will grow into the leaders who shape our future. Part-time to full-time pathway — All positions start part-time, giving you the flexibility to transition into the role at your own pace. As the organization grows, so does your opportunity to step into a full-time position. Full-time benefits package — Upon transitioning to full-time status, team members receive a comprehensive benefits package including health insurance, paid time off (PTO), and additional organizational benefits. Meaningful, community-centered work — Every day you will directly impact the lives of mothers, children, and families navigating complex health and social challenges. Training & professional development — We invest in you. All team members receive thorough onboarding, HIPAA training, care management tools, and ongoing professional development opportunities. Supportive team culture — Work alongside a passionate, collaborative team that is committed to your success and the success of the communities we serve. Position Summary Under the direction of the ECM Program Manager/Supervisor and/or Clinical Consultant, the Lead Care Manager (LCM) provides direct service and coordinates care management as part of a “Care Team” for the Enhanced Care Management Program. The LCM oversees specific cases, coordinates health care benefits, provides education, and facilitates client access to care in a timely, cost-effective manner. The LCM collaborates with clients, caregivers/family, and other providers to promote wellness, recovery, independence, resilience, and empowerment — serving as an advocate for clients and a liaison with community health and social service providers. Reporting & Work Setting Reports to: ECM Program Manager/Supervisor and Clinical Consultant Location: Hybrid — office and field (home visits, community-based locations, telehealth) Hours: Flexible, including occasional pre/post business-hours and weekend coverage as needed by members Service area: Los Angeles, Orange, Riverside, and San Bernardino Counties Key Duties & Responsibilities Assess client needs across physical health, mental health, substance use, oral health, trauma-informed care, social supports, housing, vocational/employment, and wellness Develop and oversee implementation of the Individual Care Plan / Health Action Plan Deliver services where the client lives, seeks care, or finds most accessible (office, telehealth, or field-based) Connect clients to needed social services and community supports With permission, coordinate and advocate with the client’s other health care providers (e.g., PCP) Apply evidence-based practices: Motivational Interviewing, Harm Reduction, Trauma-Informed Care Collaborate with hospital staff on Transitional Care Planning Conduct outreach and engagement (calls, mailers, field visits) to enroll members in ECM Accompany clients to office visits as needed Evaluate progress and update goals; provide mental health promotion and arrange transportation Complete all documentation within required timeframes; attend weekly team meetings, supervision, and assigned trainings Knowledge, Skills & Abilities Interpersonal savvy — builds trust and strong relationships quickly Comfortable conducting home visits and community outreach Experience with EMR/EHR or care management software (or ability to learn quickly) Strong organizational skills; able to manage a personal schedule and meet deadlines Able to work independently and as part of a team, including virtually Excellent oral and written communication; sound professional judgment Active listening and genuine compassion for others Knowledge of local community resources Cultural competency working with diverse client populations At least 3 years of relevant work experience High school diploma or GED required Long-time resident of the community with good knowledge of local resources Ability to complete the training program and ongoing educational requirements Ability to work flexible hours, including occasional night/weekend work Preferred Qualifications Multilingual capabilities (preferred, not required) Prior experience as a Community Health Worker, Peer Support Specialist, Medical Assistant, or similar role Per the Full Circle Health Network Provider Agreement, any team member with direct patient contact or access to patient records must complete a criminal background check within three months of start date, covering the past three years of work history in every state worked. Not Quite There Yet? Candidates who have not yet reached 3 years of relevant experience may begin as an ECM Care Management Volunteer/Intern , working under the direct supervision of a credentialed Lead Care Manager or Clinical Consultant. Learn more about the Volunteer/Intern Program. Compensation Part-Time Starting Rate: $20.00 – $25.00 per hour Rate is commensurate with experience. Full-Time Salary: $48,000 – $58,000 per year Rates are competitive with LA County and Orange County market standards for ECM Lead Care Manager roles. Pay increases are available based on performance and experience. Pre-Employment Requirements All candidates must meet the following requirements prior to their start date: TB Test (Tuberculosis Screening) — A current negative TB test result is required. This must be completed and cleared before your first day. Background Check — All candidates must successfully pass a DOJ/FBI LiveScan fingerprint background check. A criminal history does not automatically disqualify you; records are reviewed on a case-by-case basis. All positions require candidates to pass a TB (tuberculosis) test prior to starting employment. #J-18808-Ljbffr