IT Manager- Rocky Mountain District

IT Manager- Rocky Mountain District

The IT Manager Rocky Mountain District is responsible for the maintenance, support, and continuous improvement of technology systems across a portfolio of hospitality, entertainment, and sports venues throughout the Rocky Mountain region. This role serves as a key technology leader, ensuring the reliability, security, and performance of critical business applications while supporting operational excellence across all assigned locations. Based at Empower Field at Mile High, the IT Manager will support additional regional venues including Fiddler's Green Amphitheatre, Ford Amphitheater, Mission Ballroom, Bluebird Theater, Ogden Theatre, The Complex, and other locations as assigned.

The successful candidate will bring a combination of technical expertise, project management experience, leadership capability, and strong business partnership skills to support venue operations and strategic technology initiatives.

Compensation: The salary range for this position is $70,000 to $90,000.

Benefits: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

Job Responsibilities:

• Provide proactive support, maintenance, and troubleshooting for Point of Sale (POS) systems and other operational technologies
• Serve as the primary point of contact for regional technology initiatives and projects
• Partner with client IT teams and business stakeholders to manage and execute technology projects
• Develop and implement long-term technology strategies that improve operational efficiency and business performance
• Support and maintain critical business applications, including labor, food management, catering, and hospitality systems
• Configure system customizations, manage interfaces, and support application enhancements
• Monitor and manage technology support issues, ensuring timely resolution and communication to leadership
• Execute preventative maintenance plans and proactively monitor system health and performance
• Deliver exceptional customer service and technical support during live events and venue operations
• Identify operational inefficiencies and recommend technology solutions to improve workflows and automation
• Coordinate with vendors and application owners to report defects, test solutions, and implement system fixes
• Utilize ServiceNow for incident and request management
• Maintain strict version control and change management standards to minimize operational risk
• Communicate system enhancements, scheduled maintenance, and upgrades to site users
• Install, test, maintain, and upgrade software and hardware supporting database management systems
• Maintain working knowledge of TCP/IP protocols, networking, and infrastructure support
• Manage and support hourly IT associates, including scheduling, task assignments, event support coordination, training, and performance coaching

Qualifications:

• Associate or Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field, or equivalent combination of education, training, and professional experience
• Minimum of 25 years of experience in Information Technology or supporting technology solutions within hospitality, entertainment, sports, retail, restaurant, or other customer-facing environments
• Experience supporting hospitality and venue technology platforms, particularly Point of Sale (POS) systems and operational technologies
• Proven experience managing technology projects from requirements gathering through implementation, deployment, and operational support
• Strong analytical, organizational, problem-solving, and project management skills with the ability to manage multiple priorities simultaneously
• Excellent verbal, written, and interpersonal communication skills, with the ability to build strong relationships across business, client, and technology teams
• Demonstrated ability to identify issues, remove roadblocks, and successfully deliver projects and operational objectives
• Strong business acumen with the ability to align technology solutions with operational needs and business priorities
• Experience working collaboratively with clients, vendors, business stakeholders, and cross-functional teams
• Knowledge of industry technologies such as Square POS, Clover Sport (Bypass), SkyTab Venue, Tapin2, Mashgin, ServiceNow
• Experience managing vendor relationships, technology providers, and third-party support organizations
• Demonstrated success working in fast-paced, customer-focused environments with a strong commitment to service excellence
• Ability to work evenings, weekends, holidays, and event schedules as business needs require
• Ability to travel between supported properties throughout the district. Travel required 10-20%