Medical Assistants - Certified Medical Assistant

Our goal, on a daily basis, is for every employee in our practice to have the patients needs as our foremost focus. We constantly will strive to provide safe, effective, timely and ethical care to all individuals afflicted by kidney disease and blood pressure and electrolyte disorders. With our large number of experienced providers and affiliations with multiple health systems and insurers, no patient in our community will be denied. Multiple office locations and dialysis facilities throughout Chester, Delaware and Philadelphia County ensure convenient and prompt access to care. Certified Medical Assistant encompasses both administrative and clinical aspects of medical assisting. It includes performing check-in/check-out functions, answering phone calls, verifying insurance benefits, scheduling and confirming appointments, collecting copays, deductibles and co-insurances, rooming patients, interviewing and giving instructions to patients as directed by physician, physician assistant or nurse practitioner, handling incoming and outgoing correspondence with other providers or pharmacies, processing requests for medical records, obtaining vitals and other pertinent patient information, assisting providers with exams and procedures, and performing diagnostic testing. Responsibilities Greets patients and performs check-in/check-out procedures in an accurate and timely manner. Collects co-pays and outstanding patient balances, prints orders and educational materials for patients, schedules procedures, obtains insurance card and payment guarantor information, and checks insurance eligibility. Answers phone calls in a timely manner, schedules appointments, and maintains assigned clinical inboxes in athenaClinicals electronic medical record system. Demonstrates phone etiquette in accordance with Panoramic Health standards of behavior. Rooms patients and completes full patient intake, including vitals, allergies, medication reconciliation, and recording recent flu and pneumonia vaccinations. Assesses patient symptoms, reactions, and physical condition. Records all data in athenaClinicals. Determines response priority and level for patient telephone calls and patient portal messages, consults with physician or physician assistant or nurse practitioner and documents appropriately. Collects specimens and follows CLIA regulations. Facilitates referrals to specialty care, imaging or laboratory studies as ordered by the physician or physician assistant or nurse practitioner. Coordinates with others to ensure patient is appropriately set up for any required lab studies or imaging. Calls patients with test results or instructions as provided by the physician or physician assistant or nurse practitioner. Prepares for patient office visits and prepares lab work in patient charts. Makes patient reminder calls for lab work two weeks prior to patient appointments. Scans and attaches patient medical records and administrative documents in athenaClinicals. Reviews and processes incoming faxes and flow labs that are not electronically sent. Participates in preparing payment batches and maintaining accurate office cash transactions. Processes medication authorizations and refills, organizes drug sample closet and discards expired medications appropriately. Reschedules patients as appropriate by maintaining athenaClinicals automated appointment scheduling reminder system. Maintains appointment waitlist and schedules appointments from waitlist when feasible. Exercises sound judgment when dealing with challenging and stressful situations. Occasionally acts as a trainer for other medical support staff or students. Performs other duties and responsibilities as required, assigned, or requested. Qualifications Completion of an accredited Medical Assistant program. Current Medical Assistant Certification by the American Association of Medical Assistants (AAMA) or other equivalent certification organization. Current CPR certification preferred. At least one year of relevant medical assistant experience in a physician office. Broad understanding of clinical operations and physician office practice. Nephrology medical office or dialysis experience highly preferred. Experience with athenaClinicals electronic health record. Experience with other secure clinical communication and billing applications such as PMD Soft. Demonstrates knowledge and understanding of HIPAA and other patient privacy laws. Maintains rigorous confidentiality of all medical, financial, or other sensitive materials and information in printed, electronic, or verbal form, which may jeopardize the privacy of patients and/or employees. Ability to perform basic patient data entry into athenaClinicals electronic health record and use Microsoft Office suite. Basic knowledge of medical examination, diagnostic and treatment room procedures. Knowledge of medical terminology. Complies with all HIPAA, OSHA, Compliance, and IT standards and policies. The Company is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, or any other status protected by federal, state, or local laws. The company is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. #J-18808-Ljbffr