Operations Supervisor - Night Shift

ShipMonk isn't just a 3PL - we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more. ShipMonk | Pittston, Pennsylvania | Full-time | On-site ShipMonk is hiring an Operations Supervisor - Night Shift to lead a team of approximately 25-30 associates across our Pittston fulfillment operations. We ship thousands of orders every day for more than 1,500 ecommerce brands, and strong night-shift leadership is critical to keeping that operation moving. You'll be responsible for keeping your team focused, productive, safe, and aligned while making real-time decisions that directly impact our ability to deliver for our merchants. Why this role is different At ShipMonk, you're not here just to maintain a process. If something isn't working, we want you to understand why, challenge it, and help build something better. You'll have clear expectations and KPIs to hit, but you'll also have the opportunity to influence how your department operates. The people who grow here take ownership of their team and their results. We believe in developing our people and promoting from within whenever we can . Strong performers have opportunities to take on greater responsibility and continue building their careers at ShipMonk. About the role You'll own your department: the people, the processes, and the numbers. As a Night Shift Operations Supervisor, you'll be the floor-level leader your team looks to for direction, decisions, coaching, and support throughout the shift. What your night actually looks like Start the shift with a team huddle and set clear priorities and expectations Lead, coach, and develop approximately 25-30 warehouse associates Monitor productivity, throughput, quality, accuracy, attendance, and safety in real time Adjust labor and workflow as volume and priorities change Coach associates directly on the floor and address performance issues early Troubleshoot operational issues and coordinate with other departments when problems arise Use performance data to identify root causes and improve results Train and onboard new associates Maintain inventory accuracy, equipment standards, sanitation, and safety Ensure a strong handoff between shifts by clearly communicating results, risks, and outstanding issues What you'll own A team of approximately 25-30 associates Night-shift execution and department performance Productivity, quality, throughput, accuracy, and safety KPIs Labor allocation and workflow Associate coaching and development Process improvement Shift-to-shift communication and operational handoffs What you'll need Required 2+ years of leadership or supervisory experience in warehouse operations, distribution, fulfillment, manufacturing, logistics, or a related environment Strong coaching and people-leadership skills Ability to make sound decisions in a fast-paced operation Comfort using data and KPIs to manage performance Strong communication and problem‑solving skills Ability to work an overnight-night-shift schedule Flexibility to work weekends, holidays, and overtime based on business needs Ability to stand for extended periods and lift up to 50 lbs. Nice to have Experience with warehouse management or inventory systems Degree or coursework in Supply Chain, Logistics, Operations, Business, Engineering, or a related field Lean, Kaizen, Six Sigma, or other continuous‑improvement experience What success looks like In your first 30 days: You know your team, understand the operation, and know the KPIs that drive your department. In 90 days: Your team understands expectations, you're consistently managing performance, and you're identifying opportunities to improve the shift. In year one: You've built a reliable, high-performing operation, developed people on your team, and demonstrated your ability to take on greater responsibility as ShipMonk continues to grow. Work Location This is an on-site role supporting shipMonk's Pittston fulfillment operations. Depending on operational needs, the position may be based at any of our Pittston fulfillment centers: ShipMonk PA1 285 Centerpoint Blvd. Pittston, PA 18640 ShipMonk PA2 160 Research Dr. Pittston, PA 18640 ShipMonk PA3 175 Patriot Dr. Pittston, PA 18640 About ShipMonk ShipMonk isn't just a 3PL; we're a growth partner for merchants . We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions - a merchant - first mindset. Why ShipMonk? We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants. Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. Unrivaled Support: We provide hands-on, "mom and #J-18808-Ljbffr