Payment Services Coordinator

Job Description

Job Description

Communication Federal Credit Union has proudly served our members for over 85 years, with a deep commitment to serving our communities, providing financial education, and supporting local organizations.We are passionate about the Credit Union philosophy, "People Helping People" and we empower our team to deliver on that promise. Working at CFCU means working alongside a diverse group of financial professionals sharing a common goal, to create exceptional member experiences. Our culture is meant to encourage trust and allow collaboration, while enabling each employee to meaningful impact our organization as well as the communities we serve.Employee Benefits include:Competitive Pay with advancement opportunitiesYearly Performance Incentive11 Paid HolidaysPaid Time Off (Starting at 16 days per year with Years of Service Increases200% 401(k) Match up to 5%Medical Plans with a $5.00 Employee Only Per Pay Period PlanDental, Vision, Short-Term Disability InsuranceHospital and Accident Indemnity PlansEmployer paid Basic Life and AD&D InsuranceEmployer paid Long-Term Disability InsuranceFlexible Spending Accounts- Medical and Dependent CareTuition/ Educational AssistanceEmployee Perks and DiscountsThe Payment Services Coordinator is responsible for administrative duties within Electronic Services Department. This position handles processing, inquiries, and adjustments for plastic cards, mobile banking, and various electronic services/products.Who You AreA collaborative individual with excellent interpersonal and communication skills.Able to read and interpret loan documents, related regulations, policies & procedures.Strong attention to detail and accuracy.Excellent organization skills with ability to prioritize workflow.Proficiency with Windows based software and other applications.Solid mathematical reasoning with ability to calculate applicable functions.What You Will DoResolve issues related to card adjustments, usage, disputes, and lost or stolen cards.Assist with creating and opening online accounts.Serve as backup for other duties within the department.Collaborate and assist branches on ATM-related issues.Respond to online banking and card inquiries in timely and helpful manner.Education and Experience2 years' experience in a financial institution or lending environment required.Digital banking experience helpful.High school diploma or GED required.Any combination of education, training or experience providing required knowledge, skills and abilities to perform essential job functions. Communication Federal Credit Union is an equal opportunity employer. We value and strive to provide a diverse workplace free of discrimination. We do not engage in unlawful employment based on gender, gender identity, race, sex, sexual orientation, age, disability, religion, or national origin. We make every effort to provide an environment where every employee feels respected and valued.