Patient Care Coordinator
Lane Family Dentistry
Job Description
Job Description
Patient Care Coordinator
Dental Office | Front Office + Patient Relations
Pay & Schedule
- Pay: Competitive, based on experience
- Schedule: Monday through Thursday from 8am to 5pm
About the Role
We’re seeking a friendly, detail-oriented Patient Care Coordinator (PCC) to join our dental team! You’ll be the first point of contact for our patients and a key player in delivering an exceptional care experience—from scheduling to financial coordination to follow-up.
What You'll Do
- Greet patients and ensure a welcoming front-office experience
- Answer phones, confirm appointments, and manage daily schedules to meet productivity goals
- Present treatment plans, review fees, discuss payment options, and collect co-pays
- Verify insurance benefits, handle claims, and manage accounts receivable follow-up
- Maintain accurate patient records and support all aspects of front-office operations
- Coordinate referrals and follow through on patient care with specialists
- Track case acceptance, follow up on unscheduled treatment, and manage appointment cancellations
- Participate in daily huddles and communicate clearly with the clinical team
- Ensure HIPAA and OSHA compliance at all times
- Promote the practice by asking for reviews and referrals
- Support cleanliness and organization in both front office and shared areas
What We're Looking For
- 1+yr experience working in a dental office setting
- Outstanding communication and customer service skills
- Knowledge of dental terminology and insurance processes (ADA codes a plus)
- Strong multitasking and organizational abilities
- Comfortable using scripts and addressing patient objections
- Team player with a positive attitude and flexible mindset
- Dental office experience strongly preferred
Benefits
- Competitive Salary
- 401(k) Matching
- Health, Dental, and Vision Insurance
- Life Insurance
- Paid Time Off (PTO)
- Paid Holidays
- Employee Perks & Discounts
If you’re ready to make a meaningful impact in patients’ lives while supporting a high-performing dental team - we’d love to hear from you!
Apply today and join a practice that values your skills, passion, and dedication!
Vacancy posted 1 day ago
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