Product Support Representative - Decatur, GA

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives.


We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.


Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at


Work location:

• This position requires on-site presence in Decatur, GA, following a hybrid work model.

Job Summary

We use technology to solve problems in spaces, light, and more things to come... for our customers, our communities, and our planet.
Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces,
light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the
Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in
people's lives.

We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our
customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and
services, including lighting, lighting controls, building management solutions, and location-aware applications.

Do you want to be both independent and a critical member of a high-energy, collaborative team? Does your ambition drive you to
c ontinuously seek innovative solutions, pushing the boundaries of excellence in your role?
As a critical member of a highly dedicated team, we are seeking an individual who embodies ambition, a self-starting state of mind, and
a profound sense of pride in their work. The Product Support Representative is at the forefront of our mission, dedicated to maintaining
the integrity of our specialty brand's product line while guaranteeing an unmatched customer journey through their unwavering
c ommitment to deep product knowledge and effective problem resolution.
One of the key responsibilities of a Product Support Representative is to act as the bridge between the customer-facing documentation
and our internal teams. This individual will be an integral team member collaborating closely with various departments, including New
Product Development, Sustaining Engineering, Marketing, Product Management, and Sales Representatives to address product-related
concerns and contribute to the success of our brand.
In this dynamic role, you will play a pivotal part not only in ensuring the seamless operation of our products but contribute to brand
awareness and cohesiveness within our product portfolio. Your dedication to your work will be the driving force behind our brand's
continued success.

Key Tasks & Responsibilities (Essential Functions)

. Contribute to product life cycle management, from creation to discontinuation.
. Collaborate with cross-functional teams, including engineering and product management, to ensure effective communication
and resolution of product concerns and the completion of modification requests (RFD/RFA).
. Provide expert product support, addressing escalations from front-line customer service and technical support teams.
. Assist with product validation, application guidance, technical data, product functionality, and replacement parts inquiries.
. Maintain and update product literature, including spec sheets and other forward-facing documents.
. Create and sustain product line within Product Data Management (PDM), including accurate attributing maintenance,
sustaining product configurator for accurate validation, pricing, lead times, assemblies, and imagery.
. Manage the warranty deviations process (RFWD), bill of material verifications, and work queue items.

Education
Bachelor's degree or equivalent work experience required:
. 3 - 5 Years of Product/Customer Support Experience.
. Experience should demonstrate success in prior roles with emphasis on project ownership and completion.
. Prior experience must have demonstrated ability to work on more than one project/process at a time.

Preferred Skills and Experience

. Prior experience in lighting products and customer support.
. Excellent collaboration and communication abilities.
. Solid understanding of lighting fundamentals.
. Strong desire to work in a start-up environment.
. Strong project management skills and ability to meet deadlines.
. Attention to detail and problem-solving skills.
. A strong sense of ownership and the ability to take initiative.
. Self-starter mentality with a strong work ethic, with the ability to work independently and with a highly collaborative team.

. Understanding of Acuity Brands product lines: Holophane, American Electric, Industrial, Life Safety, Commerical Lighting etc.
. Understanding of Acuity Agile Business Systems: RFD/RFA, Drawing Requests, Quotes, Work Queue, Order Management etc.
. Proficiency in computer programs: Microsoft Office 365 Suite, PDF editor, Power BI, etc.

Travel Requirements
. 1-10%

#LI-EK1

The range for this position is $66,500.00 to $119,700.00. Placement within this range may vary, depending on the applicant's experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on the role. For a list of our benefits, click here.

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.


Please click here and here for more information.


Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at View phone number on click.appcast.io, select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition.


Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.


Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.


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