Customer Excellence Associate Manager

Work Flexibility: Remote

Help shape the future of education and surgeon engagement. As a Customer Excellence Manager you will build and strengthen relationships with teaching institutions faculty fellows residents and early-career surgeons across a dynamic western territory. Acting as a key partner between Medical Education Sales and academic centers you will develop and execute customer engagement strategies that support surgeon development enhance educational experiences and create meaningful connections throughout the physician training journey. This highly collaborative role is ideal for a relationship-focused professional who understands the orthopaedic landscape thrives in front of customers and is passionate about influencing the next generation of surgical leaders

The preferred candidate will be located in the Western region.

What you will do:
Manage internal and external resources that supports an overarching strategic direction
Product and procedural expertise related to HCP education programs
Understanding and knowledge of key competitive landscape
Collaborate with key opinion leaders to design educational materials
Responsible for developing and managing customer-facing strategy content and education programs
Drive team collaboration with broader Medical Education/product marketing/sales training etc
Lead Medical Education program coordination logistics and content delivery
Organize and deliver in-class or virtual courses
Identify and analyze Medical Education program metrics to identify effectiveness
Contribute meaningful input into the strategic direction for Medical Education
Identify potential areas of opportunity for new investments
Develop KOL network VOC and survey to gather customer feedback
Understand and provide input to training and Medical Education workstreams
Allocate support and resources to leverage programs
Develop Medical Education programs while adapting to customer needs and business priorities
Understand the different communication channel strategies and associated impacts
Articulate desired communications outcomes consistent with Medical Education strategy

What you will need:

Required:
Bachelors degree required
6 years of work experience required

Preferred:
MBA preferred
3 years medical device or Medical Education experience preferred

Orthopaedic experience preferred
Excellent presentation and interpersonal communications skills

United States of America Pay Ranges:

• USN : $102600 - $171000 USD Annual
• US5 : $107700 - $179600 USD Annual
• US10 : $112900 - $188100 USD Annual
• US15 : $118000 - $196600 USD Annual
• US20 : $123100 - $205200 USD Annual
• US30 : $133400 - $222300 USD Annual

View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage: 40%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.

Required Experience:

Manager

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