Covert Protective Services Agent (Front of Office)

Job Description Job Description Covert Protective Services Agent (Front of Office)

Position Overview

The Covert Protective Services Agent (Front‑of‑Office) operates in a discreet, client‑facing role designed to integrate seamlessly into reception or front‑of‑house environments. This position combines professional hospitality with advanced situational awareness to support the safety, privacy, and continuity of operations for clients and visitors - without drawing attention or disrupting normal activities.

This role reflects the DAGDA Approach : Protection through discretion , intelligence , and grounded confidence .

Key Responsibilities

Protective Operations

Maintain ongoing situational awareness and identify behavioral or environmental anomalies
Conduct discreet observation and risk assessment in client‑facing areas
Coordinate with security team members to maintain layered protection
Front‑of‑Office Integration

Manage guest arrivals and access in a professional, welcoming manner
Serve as a first point of contact while quietly assessing safety considerations
Maintain alignment with client culture and business operations
Access Control & Communication

Verify access permissions in accordance with established procedures
Communicate clearly and discreetly with internal stakeholders
Escalate concerns following defined protocols
Incident & Emergency Response

Respond appropriately to emergencies or security concerns
Support evacuations, medical responses, or protective procedures as required
Required Qualifications Ability to exercise sound judgment with discretion
Current CA BSIS Guard Card
Professional appearance suitable for front‑of‑house environment
3+ years of experience in executive protection, residential security, or covert security roles.
Strong understanding of behavioral detection, threat identification, and situational awareness.
Experience operating in corporate, high-net-worth, or high-profile environments preferred.
Exceptional interpersonal and communication skills.
Ability to operate independently with sound judgment and discretion.
Professional appearance and demeanor suitable for front-of-house responsibilities

Preferred Qualifications

Surveillance detection or behavioral analysis training
Hospitality or concierge experience
First Aid / CPR / EMT certification
Military or law enforcement background

Physical & Operational Requirements

Ability to remain alert for extended periods
Ability to stand or move throughout assigned shifts
Ability to respond to dynamic situations
Work Environment
• Front-of-office / reception areas within corporate or residential environments. • High-touch, client-facing setting requiring professionalism at all times. • May include shift work (days, nights, weekends, holidays).
Compensation & Benefits
• Competitive salary aligned with experience and DAGDA tier structure • Health, dental, and vision coverage • Retirement benefits • Professional development and growth opportunities

Reasonable accommodations will be provided in accordance with California law
Fair Chance & Equal Opportunity Statement (California‑Compliant)

DAGDA International is an Equal Opportunity Employer and considers qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, or any other protected characteristic under California law.