Field Installer/Trainer

* This job requires the employee to be fluent in American Sign Language (ASL) * Sorenson Communications, LLC. offers Video Relay Service (VRS), allowing Deaf individuals who use ASL and hearing people to communicate in their preferred language. The Outreach Trainer will educate customers on using VRS, travel to customer homes and businesses, perform service calls, installations, and participate in events and training sessions. Responsibilities Communicate using American Sign Language (ASL) to educate customers on how to use their Video Relay Service device. Travel to customer homes and businesses performing VRS training, service calls and new installations of Sorenson equipment in their assigned area. Educate new and existing customers on how to use the features and benefits of SVRS services and products. Participate in events with the Sales/Outreach and Marketing groups at educating institutions, customers and organizations to promote Sorenson VRS. Participate in seminars and training sessions with deaf constituents to utilize Sorenson services for communication with hearing constituents. Requirements Fluent in American Sign Language (ASL) with excellent written and ASL communication skills. Extensive experience installing VRS equipment, providing customer service, and expertise in videophone and network installations including T1, DSL and high‑speed cable internet. Daily access to own transportation with required documentation (insurance, registration, etc.), ability to travel long distances by automobile or airplane and stay overnight. Excellent computer skills and knowledge of internet, routers, hubs, switches, firewalls, and ability to work with IT to open required ports. Maintain personal high‑speed internet connection at residence. Must have Sorenson Communications selected as default provider (active local number) for work VPs and mobile devices. Travel Local daily travel required: 50-75%. Physical Requirements Team player with positive attitude. Ability to lift up to 50 pounds and sit for long periods. Other duties as assigned. Vaccination Requirement Employees required to comply with company vaccination policy or testing requirements as outlined in company policy. Disclaimer This position has access to highly confidential, sensitive information related to employees, customers, and technologies of Sorenson Communications and CaptionCall. Applicants must possess integrity to maintain confidentiality. Equal Opportunity Employer CaptionCall and Sorenson Communications are an Equal Opportunity Employer, Disability/Age Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Sorenson Communications, LLC