Account Manager

Account Manager

We are looking for an experienced Account Manager to create long-term, trusting relationships with our key customers so that they do two things - buy more and stay longer. It's true, people buy from who they like, so if you have an inherent love of and desire to serve clients, this could be the opportunity for you.

Candidates must be comfortable working with customers in-person and serving as the lead point of contact for all customer account management matters. Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services.

At Encore, our customers' experience is important to us.

As an Account Manager, you will take ownership for up to 30 key accounts with the primary focus being growth and retention. The strong initiative and self-direction to be their go-to person. The ideal candidate for this role is someone who has sincere appreciation for people and how they are each uniquely motivated, and can use that to positively impact decisions.

Here's what you can expect:

• Build strong relationships with our existing client base, specifically our larger customers
• Expand the contracts of our existing customers through great relationship building and value-add throughout their lifecycle with us
• Clearly define and review the success criteria with our customers to ensure we're providing a unique customer service experience
• Produce comprehensive understanding of clients' key business drivers
• Collaborate cross-departmentally to ensure remarkable customer experience

Requirements

As an experienced sales professional, our expectation is that you will bring with you the following:

• Ability to work in a high-energy sales team environment; exceptional teammate
• Positive and energetic phone skills, excellent listening skills, strong writing skills
• Willingness to try new things and not be defeated by failure
• No less than 5-years professional sales experience in a relevant industry (be prepared to present year over year results in terms of volume and margin)
• Zero inhibitions towards generating outbound prospecting efforts whether that be through cold calling, networking, asking for referrals, or by any other means necessary
• Commitment to accurately documenting all prospecting interactions (calls, emails, meetings, etc.) using a web-based CRM platform
• Discipline to work independently with minimal supervision, manage time effectively, and meet goals and deadlines
• A high-level of proficiency with Microsoft Office, specifically Excel and a general proficiency with technology

Benefits

Some of these benefits may not be important for you today, but they may be down the road:

• Hourly pay in line with experience along with performance incentive plan
• Company Swag. T-shirts, sweatshirts, beanies, Carhartt's...you name it! Each year you'll get outfitted with fresh gear to keep you looking good and feeling good on the job
• Regular performance reviews in the way of real-time coaching from your licensed mentor and in-office reviews with your PM and/or divisional VP
• Paid time off
• Participation in Fidelity 401(K) that includes employer match
• Medical, Dental, and Vision benefits through Blue Cross
• Company-paid life insurance policy of $50,000
• Participation in Monthly, Quarterly, and Annual company training and events
• Opportunity to be an integral part of the best fire protection team in New England

About Us: Encore Fire Protection's mission is to save lives and protect property through the servicing and installation of innovative fire suppression, fire sprinkler and fire alarm solutions. We are dedicated to providing sole source, customer centric fire protection throughout all of New England. Over the past 30 years our team has developed a time tested model that combines technical experience, committed customer service, and a straightforward approach to operations and communication

Encore Fire Protection is an Equal Opportunity Employer

Encore Fire Protection is an E-Verify Employer

As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.