Inside Sales Representative

Inside Sales Account Representative

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Inside Sales Account Representative will handle phone, fax and e-mail inquiries in regards to entering orders, helping customers with their application(s) to determine what their product requirements may be, stock availability, open order status, shipment availability, shipment history status, etc. Must keep the Sales Force advised of what is happening in their particular territory. Handle all debit/credits in a timely manner.

Core Responsibilities:

• Receive calls from customers, salesmen and service centers regarding orders, inquiries regarding delivery and shipping dates, additions and deletions on orders, item availability requests
• Receives calls placing emergency quick ship orders for customers.
• Edits and coordinates all incoming orders before and after shipment Verifies accuracy and completeness of Bill To and Ship To address, product specifications, customer's special instructions; verify promised shipments made on time; notify management of missed shipping dates.
• Communicates with customers and service centers regarding stock status, delivery and non-stock items and order status; quotation requests are processed to the customer's specification and in the time allowed.
• Handles communications and general correspondence with customers, salesmen and service centers.
• Special projects and general office duties as required.
• Regularly required to sit or stand, reach, bend and move about the facility.
• Regularly required to listen, talk to, and see employees on a daily basis.
• Must be positive team contributor who works well with all team members.
• Participate in training activities, both on and off site
• Participation in Xylem Watermark volunteer activities

Qualifications:

• High School Diploma plus relevant Customer Service work experience.
• Associate or Bachelor's Degree desired.
• Computer proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Oracle based system experience desired.
• Strong math skills.

Salary:

At Xylem we offer a generous salary and benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, vacation pay based on years of service and eleven (11) paid holidays.

Xylem embraces diversity and strives to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the world's water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.