CSR

Customer Service Representative

The Customer Service Representative (CSR) is an ambassador of the animal hospital serving as the first point of contact for our clients and their pets. The CSR answers telephones, greets clients, receives and transmits telephone and other messages, updates client business records, prepares invoices and collects payments, performs a variety of other related services.

Essential duties and responsibilities include:

• Answering telephones and placing calls quickly, efficiently and in a professional and friendly manner, using a multi-line telephone system.
• Screening calls to determine which should be handled by other staff members; following established policies and procedures in referring clients for immediate treatment of animals when requests are accompanied by descriptions of acute symptoms.
• Answering client's inquiries about hospital policies, basic pet care questions, costs of immunizations and spays/neuters.
• Receiving and transmitting telephone and fax messages accurately and promptly.
• Greeting clients, entering or updating client and pet information into the practice computer system, escorting the client to exam room.
• Preparing health certificates, immunization certificates, and euthanasia certificates.
• Preparing client invoices and obtaining payment after services are performed.
• Performing over the counter sales of specialty merchandise, exercising a technical knowledge of products sold.
• Maintaining a polished and professional appearance.
• Performing other duties as deemed necessary.

Preferred education and experience include:

• High school diploma or equivalent.
• Relevant experience with basic office functions within a busy environment.
• Previous reception and veterinary industry experience are preferred but not required.

Competencies include:

• Strong customer service.
• Tact and diplomacy.
• Strong written and oral communication and comprehension skills.
• Flexible work attitude and work habits.
• Ability to carry out basic mathematical tasks.

Computer skills include knowledge of the NetSuite system; MS Excel Spreadsheet software and MS Word; MS PowerPoint Word Processing software.

Travel requirements: No travel is expected for this position.

Physical demands include sitting, talking or hearing, standing and walking, lifting and/or moving up to 30 pounds, and specific vision abilities.

Working environment: This job operates in a professional office environment.

Community Veterinary Partners is committed to equal opportunity in employment. It is the Company's policy that equal employment opportunity be provided without regard to age, race, color, sex, religion, national origin, sexual orientation, disability, covered veteran status, or any other status protected by law.