Room Attendant

Room Attendant

Hampton Inn & Suites Norfolk Airport, Norfolk, VA 23502 - Norfolk, VA 23502

Job Description

The Room Attendant is responsible for:

• Responsible for cleaning guest units and public areas as assigned in a comprehensive and systematic manner, insuring the highest level of cleanliness and product presentation to the hotel owner and or guest.
• Accountable to produce a clean guest unit in a timely manner, consistent with the hotel franchise productivity, cleanliness and maintenance standards as set forth for each room type.

Job Responsibilities

The Room Attendant's primary responsibilities will include:

• Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, windows and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.
• Strip and make beds, changing bed linens which may require lifting bedspreads weighing a maximum of 40 lbs.
• Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly.
• Check under bed to remove trash or other debris.
• Maintain cleanliness of public space, i.e.: lobby, public restrooms, offices, elevators and stairways as assigned.
• Push and pull vacuum throughout entire room and empty trash.
• Replenish amenities, linens, and supplies in guest room.
• Sign for room keys, retrieve, push to assigned rooms and restock cart weighing up to 150 pounds.
• Visually inspect room for cleanliness and appearance and signify completion for room.
• Must report all repairs or maintenance problems to supervisor.
• Greet guests in hallways or in passing, ask if they are enjoying their stay.
• Respond in a timely manner to guest requests for items such as an iron, safety instructions, assistance, direction, and/or other information as requested.
• Report all suspicious persons, activities or hazardous and unsafe conditions to the immediate supervisor or a management employee.
• Turn in all items found in employee's working area to the property Lost and Found department.

Required Skills and Ability

• Ability to push and/or pull equipment weighing up to 150 lbs.
• Ability to lift and carry objects weighing an average of 25-50 pounds.
• Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and work in confined spaces.
• Ability to communicate effectively with other employees, as well as guests.
• Ability to follow instructions, directions, and meet deadlines, including the thorough cleaning of a minimum of ____ of rooms as specified by management.
• Basic ability to comprehend English language sufficient to understand.
• Information such as labels and instructions and basic guest requests.

Required Education and Experience

• Education – High school diploma preferred.
• Experience – No previous experience needed.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time