Personal Banker

Position Overview As a Personal Banker within PNC’s Retail Branch organization, you will be based in Rockville, MD. PNC values inclusive workplace culture and strives to deliver excellent customer experiences. Job Description Primary responsibilities include: Acquire and deepen the branch customer base through proactive sales and service activities. Manage the customer experience by identifying opportunities to improve the customer’s financial wellbeing and positioning PNC solutions to drive new revenue and loyalty. Drive sales conversations through outbound calling, teller interactions, and lobby engagement. Create customer loyalty and grow share of wallet through differentiated experience, leveraging technology and community partnerships. Apply product knowledge to identify, mitigate, and solve customer problems. Manage risk by adhering to all policies, demonstrating sound judgment, and supporting PNC’s Enterprise Risk Management Framework. Participate in branch daily operations to ensure efficient and accurate completion of tasks. Preferred Skills Accountability Banking Client Loyalty Customer Experience (CX) Customer Service Identifying Opportunities Leveraging Technology Proactive Sales Competencies Banking Products Digital Awareness Effective Communications Managing Multiple Priorities Matrix Management Problem Solving Prospecting Retail Lending Selling Understanding Customer Needs Work Experience Typically requires 3+ years of experience. Roles at this level usually require an Associate’s degree or equivalent knowledge. Military service may be considered. Education No degree required. Certifications No required certifications. Licenses Subject to background checks as required by Consumer Financial Protection Bureau regulations. Pay Transparency Base salary: $46,800 – $69,000. Salaries may vary by location, market data, and individual skills and experience. This role is incentive‑eligible. Benefits Medical/prescription drug coverage with Health Savings Account Dental and vision options Employee and spouse/child life insurance Short and long‑term disability protection 401(k) with PNC match, pension and stock purchase plans Dependent care reimbursement account Back‑up child/elder care, adoption, surrogacy, and doula reimbursement Educational assistance, including select programs fully paid Wellness program with financial incentives Paid time off: maternity/parental leave, up to 11 paid holidays annually, 9 occasional absence days, 15–25 vacation days per year depending on career level Disability Accommodations Statement If you require accommodations to apply, contact View email address on click.appcast.io or call View phone number on click.appcast.io and say “Workday.” Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to FDIA and SAFE Act regulations. California Residents Refer to the California Consumer Privacy Act Privacy Notice regarding the use or disclosure of personal information in hiring practices. #J-18808-Ljbffr