Customer Service Representative - Onsite

Pay: $17/hr Location: Cohoes, New York Position Summary

The Inventory & Materials Coordinator is responsible for providing daily operational support and controls across all aspects of inventory and materials management. This role ensures inventory transactions, audits, shipments, and related processes are completed accurately and efficiently while maintaining compliance with departmental procedures. The successful candidate will work independently with minimal supervision, support continuous process improvement efforts, and assist with training and inventory control initiatives.

Key ResponsibilitiesInventory Management & Transaction Processing

• Validate information generated from inventory picks and replenishment activities, identifying and escalating discrepancies as needed.

• Perform high-volume inventory transactions, including:

• Inter-Business Unit Transfers

• Inventory Receipts

• Bin-to-Bin Transfers

• Material Stock Requests (MSR)

• Execute and maintain accuracy across all inventory transactions, processes, and system inquiries.

• Retain detailed audit records for all inventory-related transactions.

• Support inventory reconciliation activities and ensure inventory integrity.

Shipping & Logistics

• Process domestic and international shipments using FedEx, UPS, and other shipping platforms.

• Prepare all required shipping documentation and customs paperwork.

• Track and resolve missing deliveries and shipment issues.

• Process and document all INTERCO shipments.

Training & Process Improvement

• Recommend process improvements and corrective actions to enhance operational efficiency and accuracy.

• Implement approved process changes and provide retraining when required.

• Develop, maintain, and document departmental training materials and standard operating procedures.

• Train team members on order processing, picking, shipping, tracking, inventory transactions, and related warehouse functions.

Inventory Control & Audit Support

• Serve as a key contributor during annual physical inventory activities, including ticket control and reconciliation.

• Ensure compliance with inventory management procedures and auditing requirements.

• Assist Materials, Purchasing, and other departments as needed to meet operational objectives.

Required Qualifications

• High School Diploma or equivalent required.

• Minimum of two (2) years of experience in inventory control, materials management, warehouse operations, logistics, or a related field.

• Experience processing inventory transactions and maintaining accurate inventory records.

• Ability to work independently and manage multiple priorities in a fast-paced environment.

• Strong attention to detail and organizational skills.

Preferred Skills

• Inventory management and materials control.

• Shipping and logistics coordination.

• Troubleshooting and problem-solving.

• Customer service and internal stakeholder support.

• Technical aptitude and ability to learn inventory management systems.

• Process improvement and documentation experience.

• Training and mentoring capabilities.

Physical Requirements

• Frequently lift and/or move up to 50 pounds and occasionally lift more than 50 pounds.

• Safely operate material handling equipment, including forklifts, pallet jacks, ladders, wrapping equipment, and other warehouse tools.

• Ability to stand, walk, bend, reach, and perform physical warehouse activities throughout the workday.

• Visual abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Ideal Candidate

The ideal candidate is a detail-oriented inventory professional with strong organizational skills, experience in warehouse and logistics operations, and the ability to work independently. They possess a continuous improvement mindset, enjoy training others, and are committed to maintaining inventory accuracy and operational excellence.l

Job Type & Location

This is a Contract position based out of Cohoes, NY.

Pay and Benefits

The pay range for this position is $15.00 - $17.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Cohoes,NY.

Application Deadline

This position is anticipated to close on Oct 12, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.