Senior ServiceNow Engineer

ServiceNow Senior Application Developer

Client is seeking a full-time ServiceNow Senior Application Developer to support the development, administration, and ongoing enhancement of the district's ServiceNow platform within the Office of Data & Technology. This role will play a critical hands-on role in configuring, maintaining, and evolving ServiceNow to support district-wide business processes across multiple modules, including—but not limited to Source-to-Pay (S2P), Human Resources Service Delivery (HRSD), IT Service Management (ITSM), IT Asset Management (ITAM), and other modules. The ideal candidate brings strong platform fundamentals, experience supporting enterprise workflows, and the ability to partner effectively with non-technical stakeholders across a large public-sector organization. The ServiceNow Application Developer will ensure solutions are scalable, user-centered, secure, and aligned to Client operational priorities, while supporting continuous improvement of service delivery across central office and school-based teams.

The ServiceNow Application Developer will:

• Serve as a primary administrator for the Client ServiceNow instance, supporting day-to-day service operations and maintenance.
• Configure and maintain ServiceNow applications, including forms, lists, workflows/flows, notifications and reporting.
• Support development and enhancement activities across multiple ServiceNow modules, including ITSM, HRSD, S2P, and other modules available.
• Design and maintain Service Catalog items and end-to-end workflows using Flow Designer, approvals, task routing, and notifications.
• Collaborate with business stakeholders to gather requirements, translate business needs into technical solutions, and recommend platform-aligned approaches.
• Coordinate with Office of Chief Technology Officer (OCTO) for development, changes and support.
• Ensure configurations follow ServiceNow best practices, prioritizing configuration over customization and maintaining upgrade readiness.
• Troubleshoot platform issues, resolve defects, and support continuous improvement through analysis and refinement of existing processes.
• Develop and maintain technical documentation, including configuration details, process flows, and user guidance.
• Partner closely with internal IT teams, vendors, and ServiceNow partners as appropriate.

Compensation: $75.00 - $80.00 per hour