Junior UX Researcher

About Bask Health

Bask Health is a software platform that enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses.

Our platform brings together patient experiences, clinical workflows, pharmacy operations, and commerce tools in one place.

We're an entrepreneurial, product-focused engineering team that values ownership, technical excellence, and building software that solves real problems. Engineers work closely with product teams and company leadership, take features from idea to production, and have a direct role in shaping the platform.

Engineering at Bask is AI-first and builder-led. We use tools like Cursor and Claude Code throughout development while maintaining high standards for reliability, testing, and software quality.

About the Role

We're looking for a Junior UX Researcher to help Bask Health better understand how people interact with our software and support research that improves usability across the platform.

Bask Health enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses. Our platform connects merchant tools, patient experiences, clinical workflows, pharmacy operations, and commerce capabilities.

As a Junior UX Researcher, you'll help investigate how users navigate digital experiences, complete tasks, interpret information, and respond to different product designs.

This is an early-career research role focused on developing practical skills in usability testing, user interviews, research planning, observation, and qualitative analysis.

You'll work alongside experienced researchers, product designers, product managers, and engineers to understand user problems and identify opportunities to improve the product experience.

Your work may involve merchant onboarding, administrative dashboards, patient questionnaires, account settings, checkout experiences, and other workflows across the platform.

You'll help prepare research plans, develop interview questions, organize usability testing sessions, and document research findings.

You'll also have opportunities to participate in moderated usability studies, observe how users interact with prototypes, and identify areas where people encounter confusion or difficulty.

A key part of this role will be learning how to ask useful research questions, avoid leading participants, and distinguish observations from assumptions.

You'll support the analysis of qualitative research findings by organizing notes, identifying recurring patterns, and helping develop clear summaries.

You'll work with product designers to understand how research findings influence interface decisions.

You'll collaborate with product managers to learn how research priorities connect to product goals and development timelines.

You'll also work with engineers to understand how technical constraints and implementation decisions affect the user experience.

You'll become familiar with research tools, participant recruitment processes, research documentation, and the methods used to evaluate digital products.

Because Bask operates in healthcare-related environments, you'll learn to conduct research with appropriate attention to participant consent, privacy, sensitive information, and the boundaries of clinical workflows.

You'll receive guidance on research methodology and have opportunities to take increasing ownership of clearly defined research tasks as your skills develop.

We're looking for someone who is curious about human behavior, enjoys understanding how people use technology, and is motivated to develop into a strong UX researcher.

What You'll Do

• Support UX research initiatives across Bask Health's software platform.
• Assist with planning and organizing usability studies.
• Help develop research questions and study objectives.
• Prepare interview guides and usability testing materials.
• Support moderated user interviews and research sessions.
• Observe participants interacting with digital products and prototypes.
• Take structured notes during research sessions.
• Help document user behaviors, challenges, and feedback.
• Assist with participant recruitment and screening through approved processes.
• Support usability testing for merchant-facing software.
• Help evaluate patient onboarding and questionnaire experiences.
• Research how users navigate dashboards and administrative interfaces.
• Assist with task-based usability evaluations.
• Help identify confusing interactions and workflow friction.
• Organize qualitative research notes and observations.
• Support the identification of recurring themes and patterns.
• Help prepare research summaries and presentations.
• Collaborate with product designers to understand usability findings.
• Work with product managers to understand research priorities.
• Participate in product discovery and design review discussions.
• Assist with prototype testing and concept evaluation.
• Help evaluate interface comprehension and navigation clarity.
• Learn how product analytics can complement qualitative research.
• Support accessibility and inclusive research practices.
• Follow appropriate research ethics, consent, and privacy procedures.
• Maintain organized research files and documentation.
• Contribute to reusable research templates and study materials.
• Take ownership of assigned research tasks while seeking guidance when needed.

Requirements

• Early-career candidate with 0–2 years of relevant experience in UX research, user research, human-computer interaction, behavioral research, or a related field.
• Internship experience, academic research, freelance projects, or substantial independent research projects may be considered.
• Portfolio, research case studies, or project examples demonstrating foundational research skills.
• Understanding of basic user research principles.
• Familiarity with qualitative research methods.
• Basic knowledge of usability testing.
• Familiarity with user interviews and observational research.
• Ability to develop thoughtful research questions.
• Understanding of how to avoid leading or biased interview questions.
• Ability to take clear, organized research notes.
• Familiarity with identifying patterns in qualitative information.
• Strong analytical thinking and curiosity about user behavior.
• Understanding of user-centered design principles.
• Familiarity with digital products and web applications.
• Willingness to learn research tools and methodologies.
• Basic understanding of research ethics and informed consent.
• Strong written and verbal communication skills.
• Ability to explain research observations clearly.
• Strong organizational skills and attention to detail.
• Willingness to incorporate feedback and improve research practices.
• Ability to collaborate with designers, product managers, and engineers.
• Comfortable asking questions and seeking clarification.
• Ability to manage assigned tasks and meet deadlines.
• Interest in improving software usability and accessibility.
• Motivation to develop professionally as a UX researcher.

Nice to Have

• Internship or professional experience in UX research.
• Academic background in human-computer interaction, psychology, cognitive science, sociology, design, or a related field.
• Experience conducting usability tests for web or mobile applications.
• Familiarity with moderated or unmoderated research sessions.
• Experience conducting interviews for academic or product research.
• Familiarity with tools such as UserTesting, Maze, Dovetail, or comparable research platforms.
• Experience evaluating Figma prototypes.
• Understanding of information architecture and navigation testing.
• Familiarity with survey design and basic quantitative research.
• Experience organizing or coding qualitative research data.
• Understanding of accessibility and inclusive research principles.
• Interest in healthcare technology or telehealth products.
• Familiarity with patient-facing digital experiences.
• Experience researching SaaS platforms or business software.
• Understanding of e-commerce or direct-to-consumer products.
• Familiarity with merchant dashboards or administrative applications.
• Experience collaborating with UX or product designers.
• Basic understanding of product analytics.
• Experience using AI-assisted research tools with appropriate review and privacy safeguards.
• Participation in academic research, design clubs, hackathons, or collaborative product projects.