Journeyman Electrician

Journeyman ElectricianDo you take pride in exceeding customer expectations? Are you looking to join a company that encourages and facilitates a culture of integrity, innovation, ownership, and a family-like bond amongst its employees?N.E.T.R, Inc is the place for you!We are a rapidly growing residential and commercial HVAC and Electrical services company that has been in business for over 31 years. Our ability to retain quality employees speaks to our commitment to hire motivated people and provide exceptional on the job and professional training.Our explosive growth has opened an opportunity for a Journeyman Electrician to join our team!In exchange for your skillset and commitment, we offer:Company vehicle, gas card, company cell phone, and tablet401(k) with Company Match ProgramBest-in-class Medical, Dental, and Vision InsuranceHealth Savings Account with company contributionsCompany Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability InsurancePaid HolidaysPaid Time Off (PTO)Parental LeaveSpecial deals/Discounts on a variety of services and entertainmentTool accountSafety shoe reimbursementFamily & friends discounts on servicesYearly Performance ReviewsElectrician Key Performance Objectives:Customer Satisfaction: Maintain a high customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly.First-Time Completion: Achieve the first-time completion rate defined by your manager by accurately diagnosing electrical issues, arriving fully prepared with necessary tools and materials, and effectively completing repairs during the initial service call.Response Time: Respond to service requests within N.E.T.R's defined time frame. Timely response ensures customer satisfaction and loyalty.Service Revenue Generation: Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and cross-selling additional services or products to customers during service calls to ensure we are meeting all of the customer's needs.Service Agreement Enrollment: Successfully enroll customers in N.E.T.R's service agreements when applicable, promoting long-term customer relationships and recurring revenue.Installation Quality: Maintain a consistently high level of installation quality, as evaluated through post-installation inspections and customer feedback. Achieve first-time installation success rate as defined by your manager, ensuring minimal revisits or callbacks due to installation-related issues.Technical Proficiency: Continuously update and enhance technical skills through training, certifications, and staying updated on industry best practices.Efficiency and Productivity: Complete service calls within the established timeframes, meeting or exceeding the company's productivity standards.Documentation Accuracy: Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform, with a high data accuracy rateSafety Adherence: Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period.Mentoring and Guidance: Provide effective mentoring and guidance to less experienced technicians, fostering their skill development and contributing to their success.Professionalism and Communication: Uphold professionalism in all interactions with customers and team members.Attendance and Punctuality: Maintain a consistent record of punctuality and attendance, arriving at scheduled service calls on time and adhering to the assigned work schedule.Continual Improvement: Actively participate in performance reviews and self-assessments, identifying areas for improvement and setting personal development goals to enhance overall job performance.Team Collaboration: Work collaboratively with other team members, promoting a positive and supportive work environment that values teamwork and knowledge sharing.Additional KPI's as assigned by your manager.Responsibilities:Follow the Nexstar whole home electrical inspection processTroubleshoot, diagnose, install and repair electrical components in a residential environmentWire HVAC power and control systemsProvide excellent customer serviceMaintain proper stock, parts, tools, and safety equipment in the vehicleTravel to job sites in your service area, and work with dispatchers to ensure the schedule is maintained and delays are properly communicated to the customerObtain customer authorization/signature for payment (or financing) at the completion of the jobMeeting predetermined targets and sales goalsAssist customers in evaluating repair vs. replace optionsAssist in generating and scheduling replacement consultations (as indicated)Meet or exceed performance minimum standards$25 - $445 an hour