Warranty Admin

Job Description

Job Description

About Us: Team Kia of El Cajon is a trusted name in automotive sales and service, committed to delivering exceptional customer experiences. We are currently seeking a detail-oriented and organized warranty assistant to join our team.

Position Overview: The warranty assistant is responsible for processing and managing warranty claims in a timely and accurate manner. This role plays a critical part in ensuring compliance with manufacturer policies while supporting the service department’s efficiency and profitability. No prior experience is needed. We are excited to train the right candidate! 

Key Responsibilities:

• Prepare,  submit, and track warranty claims according to manufacturer guidelines
• Review repair orders to ensure accuracy and completeness before submission
• Communicate with technicians, service advisors, and manufacturers regarding claim details
• Monitor claim status and follow up on outstanding or rejected claims
• Maintain organized records of all warranty documentation
• Reconcile warranty payments and address discrepancies
• Stay up to date with manufacturer warranty policies and procedures

Qualifications:

• Previous experience in an automotive warranty or service administrative role preferred
• Strong attention to detail and organizational skills
• Excellent communication and problem-solving abilities
• Familiarity with dealership management systems (DMS) is a plus
• Ability to work independently and manage multiple tasks efficiently

Benefits:

• Paid time off (PTO) for vacation, personal, and sick days.
• Matching contribution to your 401K retirement savings plan.
• Employee discount on vehicle purchases, servicing, and parts.
• Medical, dental, and vision insurance coverage for you and your eligible dependents.
• Life insurance.
• Certified DailyPay partner. 
• Employee assistance program.