Branch Manager
Ditch Witch of the Carolinas
Job Description
Job Description
BRANCH MANAGER
Ditch Witch of the Carolinas, family-owned since 1974 with the home office in Charlotte, NC and three full-service branches in South Carolina
Ditch Witch of the Carolinas is the authorized dealer for the full-line Ditch Witch Equipment, Hammerhead Piercing Tools, American Augers, Morbark Chippers, Rayco Stump Grinders, Trailers and Attachments.
JOB DUTIES SUMMARY:
The Branch Manager is responsible for the safe, profitable and efficient operation of the branch.
This is a "hands-on" position working at the service desk, parts counter, shipping & receiving, and service department.
Understands & enforces company policies, procedures and processes including safety and ensuring a high level of customer service and operations.
* Assigns & delegates work, monitors progress, communication with customers on the status of parts orders, service repairs, inventory status, work flow, etc.
* Reviews paperwork, work-in-progress and completed work to ensure repairs and parts orders are moving forward in a timely & accurate manner.
* Responsible for assigning duties for facility and grounds and vehicle maintenance: Selects vendors and manages preventive maintenance for shop equipment including but not limited to cranes, fire extinguishers, forklifts, security systems, wash bays, tools, etc.
* Proactively engages with customers
* Outsources or assigns internally as applicable, the grounds, facilities, housekeeping and vehicle maintenance duties
REQUIREMENTS SUMMARY:
* Valid driver's license; Insurable
* Excellent verbal communication skills
* Demonstrates leadership
* Dealership experience managing parts and service departments
* Sales & customer service oriented
* Conflict resolution and negotiating skills
* Punctual and dependable
* Ability to operate construction equipment and standard shop tools
* Knowledge of industry-related safety, OSHA & EPA regulations
* Strong mechanical aptitude
* Proficient with parts & service software, preferably CDK
BENEFITS:
*Company pays 100% of employee's health, dental, vision, short-term disability insurance premiums & $15,000 life insurance policy.
* Vacation, sick leave & 7 paid holidays, jury duty & bereavement pay
* Profit Sharing
* Referral Program
* Holiday Bonus
* Uniforms
* Company cell phone
* Weekly base pay; commission paid monthly
Monday - Friday
7 a.m. - 5 p.m.
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