Operations Manager

DESCRIPTION

Element Vacation Homes is a Central Florida property management company specializing in larger high-quality short-term vacation home rentals. Formed in late 2020 with an emphasis on happy owners and happy guests.

POSITION SUMMARY

Element Vacation Homes is currently seeking an organized, detail-oriented Operations Manager to join our team. Our systems are pretty good but we need you to make them even better. This position wears many hats including: End-to-End Operations : Manage property readiness, guest satisfaction, and brand standards across all operations departments Leadership & Team Building : Guide, train, and motivate a cross-functional team to deliver excellence every day Elevated Experiences : Create memorable stays through concierge services, showcase-ready homes, and prompt issue resolution This is a pivotal ground floor role within our organization and therefore we are only seeking passionate, hardworking rock stars to apply.

RESPONSIBILITIES

Direct day-to-day operations, ensuring smooth departmental coordination while upholding brand standards and keeping the team informed on products, services, policies, and local knowledge Complete ownership of overall condition of properties, conducting detailed arrival/departure inspections, maintaining showcase-ready standards, and ensuring all electronics, arcades, appliances, and amenities function perfectly. Fair warning: our standards are pretty high Lead, recruit, train and support a diverse operations team spanning housekeeping to maintenance while fostering strong vendor relationships Ensure VIPs, owners, repeat guests, and media visitors receive an exceptional experience, including executing concierge services to enhance their stay Seamlessly onboard new properties into program including creating initial punch list, accepting deliveries, assembly tasks, staging, and other logistical tasks, ensuring all deadlines are kept. Forecast and schedule tasks for smooth operations, oversee seasonal maintenance, and respond swiftly to emergencies and guest issues Accurately report/log key information and actively engage with online feedback Participate in after-hours management duties and attend scheduled meetings Tackle additional projects as requested

QUALIFICATIONS

Progressive experience in vacation rental or hotel operations Proven leadership with strong time management, communication, and organizational skills Out of the box thinker & aggressive problem solver – you don’t let anything stand in your way – no excuses Team player, we all wear many hats Exceptional social & people skills – you’ll need to be able to make sincere connections with guests, potential guests, community members, owners, and vendors Ability to work independently under pressure, prioritize tasks, and handle a fast-paced environment with a sense of urgency Meticulous attention to detail Basic maintenance abilities Reliable transportation & flexible schedule – weekends & holidays required Ability to lift up to 50 lbs.

COMPENSATION & BENEFITS

Annual Salary: $65,000 - $75,000 based on experience Benefits & Perks Competitive salary Generous time off policy – after all, we’re in the vacation business! Additional Perks Casual Dress Mac Workstation Happy Hour Company Vehicle Paid Day Off On Your Birthday For Quarterly Volunteer Work Universal Annual Pass Fun Work Environment #J-18808-Ljbffr Better Talent