Senior Quality Assurance Manager

The Senior Quality Assurance Manager is a strategic leader responsible for building and scaling a high‑performing Quality function that ensures operational excellence, regulatory compliance, and superior customer outcomes. This onsite role is based at the Mt. Juliet, TN facility. Responsibilities Lead the Quality Function: Build, mentor, and lead a high‑performing quality team, establishing clear roles, performance standards, and scalable workflows to meet evolving business needs. Own the QMS: Design, implement, and continuously improve the Quality Management System (QMS), ensuring robust standards, processes, and controls are in place and consistently followed. Drive Cross‑Functional Quality Excellence: Partner with site leadership and cross‑functional teams to identify critical customer‑facing processes and deploy quality assurance strategies that ensure SLA achievement and product integrity. Ensure Compliance & Standards Alignment: Maintain adherence to regulatory requirements and company quality standards; lead corrective and preventive actions (CAPA) and continuous improvement efforts. Champion Continuous Improvement: Embed Lean/Six Sigma methodologies across the operation to drive defect reduction, efficiency gains, and measurable performance improvements. Lead Audits & Certifications: Partner with Compliance to support RIOS, R2, and emerging standards; serve as site lead for IMS and DPR initiatives. Turn Data into Action: Analyze quality metrics, trends, and monitoring results to inform business decisions, optimize production capabilities, and drive operational improvements. Reporting & Insights: Deliver clear, data‑driven reporting for monthly and quarterly business reviews, including actionable recommendations and progress tracking. Own Quality Analytics & Documentation: Ensure accuracy, timeliness, and integrity of all quality records, reporting, and analysis. Resolve Quality Issues: Proactively identify risks, lead root cause analysis, and implement sustainable solutions to improve performance and customer satisfaction. Stay Ahead of Industry Trends: Continuously evolve quality practices to maintain a best‑in‑class quality organization. Qualifications Bachelor’s degree. 5+ years of progressive experience in quality management within operations, manufacturing, or distribution environments. 3+ years of QMS design, set up, and ownership. 3+ years managing audits and R2/RIOS/ISO Compliance. 3+ years managing CAPA processes. Preferred Qualifications Six Sigma certification (Green Belt, Black Belt, or equivalent). ASQ Certified Quality Manager (CQM) or similar credential. Strong knowledge of manufacturing and/or operational processes. Proven ability to lead teams and influence across all organizational levels. Data‑driven mindset with strong analytical and problem‑solving skills. Excellent communication and presentation skills. Demonstrated ability to manage conflict and drive alignment. Pay Range: $88,000.00 - $147,000.00 Equal Opportunity Statement: Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. #J-18808-Ljbffr American Bankers Insurance Company of Florida