Technical Business Analyst

PROVISIONING ANALYST
Skills Profile
• bility to "translate" between business and technology terminology.
• Possess strong critical thinking and problem-solving skills.
• Strong organization, planning and coordination skills with some leadership acumen.
• Self-starter that can work independently with minimal supervision.
• Technology support operations experience, including Microsoft Windows 10 and familiarity with underlying infrastructure technologies (Active Directory, SCCM, Citrix)
• Related business operations interactions.
• Experience with Incident Management practices and procedures.
• Knowledge of systems testing procedures and practices.


Summary of role
• Coordinate provisioning of Virtual Machines across all environments (Development through Production).
• Install and configure applications and utilities using tools such as SCCM.
• Coordinate technology environment setup, including firewall rules and application requirements.
• Setup all aspects of an RPA bot in Blue Prism, UI Path, MS Power Platform including schedules, environment variables, and credentials.
• Establish and maintain partnership with multiple AMCB line of business process owners, Canadian business support teams, and Technology teams in support of AMCB.
• Execute Production Support readiness from HyperCare through turnover to BAU support team.
• Perform basic technical triage of identified break\fix scenarios through resolution, including data gathering, in-depth analysis, and documentation of scenarios and fixes in a structured knowledgebase.
• Submit access requests for human and digital workers
• nalyze existing access roles to determine applicability for new access needs based on least privileged roles
• Role entitlement management for human and digital workers
• Liaison with external partners including cross border resources
• Oversight of adherence to Risk & Controls Framework, ensure compliance and monitoring
• Ensure adherence to Technology Risk and Information Security Standards