Clerk Dispatcher

Police Department Clerk/Dispatcher

The City of Sharonville is seeking a customer-focused and detail-oriented professional to serve as a Police Department Clerk/Dispatcher. This full-time position plays a vital role in supporting the daily operations of the Police Department by providing emergency and non-emergency dispatch services, maintaining department records, assisting the public, and ensuring effective communication between officers, emergency responders, and the community.

Wages and benefits are very competitive. The pay rate for newly hired employees will be based on skills, education, job knowledge, and abilities.

Pay Range: $27.70 to $34.20 per hour, commensurate with experience.

Benefits Include:

• Paid vacation time
• Paid sick leave
• Excellent retirement system
• Health insurance with the City covering 95% of premium costs
• Generous employer HSA contributions and wellness incentives
• Membership to the Sharonville Community Center
• Additional benefits will be discussed during the interview process

Qualifications:

• Must be at least eighteen (18) years of age as of the application deadline
• High school diploma or equivalent (GED)

Application Deadline and Procedure:

Applications and all required supporting documentation must be received electronically no later than 11:59 PM on August 12, 2026 through the City of Sharonville Employment Portal and NTN Website. Applicants must complete both steps below by the deadline identified in the active job posting.

Step 1: City of Sharonville Application

Submit an employment application only through the City of Sharonville Employment Portal:

jobs.sharonville.org

Step 2: National Testing Network (NTN)

• Register or log in at
• Add the City of Sharonville to your list of agencies
• Complete all required NTN testing components
• Participation in the NTN Public Safety Self-Assessment (PSSA) is not required and will not be included in scoring

Essential Functions:

1. Answer department phones; answer incoming calls; determine nature of calls; gather pertinent information for emergency calls, calm callers, and transmit data to patrol officers via radio or Mobile Data Computer (MDC); answer routine requests for information or route calls to the appropriate person. Maintain official records and assist in the administration of the standard operating policies and procedures of the dispatch areas of responsibility.
2. Maintain radio contact with patrol officers on duty; obtain criminal history and driving status upon request; answer questions; route and relay pertinent information. Dispatch police and other response vehicles for emergency and non-emergency responses; broadcast the nature, location, and time of incidents. Contact all required personnel and other agencies, including the Fire Department, during emergency situations. Call out additional officers and on-call personnel as directed by an on-duty supervisor.
3. Notify supervisory personnel of any emergency situation or condition requiring the reassignment of additional officers to provide for public safety (i.e., major incidents or natural disasters).
4. Serve as the first point of contact for visitors to the Police Department; greet visitors, determine the reason for the visit, provide general information or direct them to the appropriate personnel, notify officials of visitors, and direct visitors to appropriate locations.
5. Maintain department records by logging incoming calls and dispatches; record and enter traffic citations, case reports, accident reports, and arrest information into department computer systems; maintain police activity records, towed vehicle files, property records, and complete monthly validations of criminal record entries.
6. Generate reports from computer files according to established formats.
7. Enter and confirm warrants and maintain active warrant files.
8. Notify officers of Hamilton County Municipal Court, Butler County Municipal Court, and Sharonville Mayor's Court appearances and maintain associated records.
9. Accept payouts, continuances, and bonds for Mayor's Court in the absence of court personnel.

Passing Score:

Each candidate's employment eligibility requires achieving a passing score of 70% or greater on the written and video examination.

Applicants who achieve a passing score will be placed on an eligible list ranked by final score. Final scores will include any applicable extra credit described below. Employment eligibility is subject to Ohio Civil Service Law and the Rules and Regulations of the Sharonville Civil Service Commission.

If two or more applicants achieve identical passing scores, applicants will be ranked by the earliest date and time their employment application was received. Federal law may require military veterans or National Guard members to be ranked highest when tied scores occur.

Extra Credit:

Extra credit will be added to each applicant's written examination passing score of 70% or greater for one of the following:

• 20% military credit for candidates submitting a DD-214 confirming an honorable discharge
• 10% educational credit for a Bachelor's Degree
• 5% educational credit for an Associate Degree

Documentation supporting military service or educational achievement must be submitted with the employment application or extra credit will not be awarded.

Pre-Employment Procedures:

Applicants who are placed on the eligible list may be required to complete the following:

• Drug and alcohol screening
• Physical assessment
• Background investigation
• Verification of education and prior employment

Accommodations:

Any applicant requiring an accommodation during any phase of the application or examination process must submit a written request describing the accommodation and the reason for the request. Medical accommodation requests must include supporting documentation from a medical provider dated within one (1) year of the application deadline. Additional substantiation may be required for non-medical accommodation requests.

Change of Personal Information:

Applicants are responsible for notifying the Sharonville Civil Service Commission of any change in name, mailing address, telephone number, email address, or other contact information while their name remains on an eligible list. Notification must be made by U.S. Postal Service Certified Mail or Priority Mail to:

Sharonville Civil Service Commission 10900 Reading Road Sharonville, Ohio 45241

Important Applicant Notice:

Applicants must fully comply with all requirements and provisions included in this Notice of Employment Opportunity and must be able to demonstrate substantial compliance with all minimum qualifications included in the attached job description. Failure or inability to do so will result in disqualification from further participation in the application and/or employment procedures.

Civil Service and Legal Compliance:

All provisions of this Notice of Employment Opportunity and all pre-employment examination and/or skills assessment procedures are subject to all applicable provisions of the Rules and Regulations of the Sharonville Civil Service Commission and any applicable provisions of the Ohio Revised Code.

All provisions of this Notice of Employment Opportunity will be administered and monitored by the Sharonville Civil Service Commission.

Equal Opportunity Employer:

The City of Sharonville is an Equal Opportunity Employer.

This notice is issued by the Sharonville Civil Service Commission.

Wendy Lindsey, Chair