Customer Retention Specialist - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary

You May Be a Great Fit as a Customer Retention Specialist at Tracie Brown State Farm Insurance Agency if: 

• You’re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You’re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide , making customers feel understood while confidently recommending solutions.
• You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 2212 E. Prospect Rd Ashtabula Ohio 44004

At Tracie Brown State Farm Insurance Agency, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us .

Seeking a Customer Retention & Team Support Specialist to support ongoing customer relationships, contribute to office growth and support my licensed team. This position focuses on outreach, policy retention, team support and relationship maintenance. This position will

Responsibilities

• Communicate with existing customers policy cancellations.
• Assist with billing questions, problem solving and retention.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Qualifications

• Dependable and Reliable Attendance
• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Thrives in a positive, team-centered environment
• Curious about a career in insurance and future licensing opportunities
• Must be coachable with a great attitude. 
• Must be able to support licensed team members 
• Hold yourself to a high standard